Claims Adjuster (D&O)

Responsibilities

• Adjust, settle, and manage claims arising on policies underwritten by W/R/B Underwriting (WRBU) related to Berkley Professional Liability (BPro) and, when necessary, Berkley Alliance Managers (BAM), following agreed authority limits and WRBU’s Claims Management Policies and Procedures.
• Manage the company\’s claims exposure proactively and efficiently, ensuring compliance with legal and regulatory standards.
• Protect the company\’s financial interests by validating claims payments and maintaining adequate reserves.
• Provide prompt and efficient service to customers, adhering to the Treating Customers Fairly principles.
• Communicate claims developments, trends, and significant losses to stakeholders appropriately.
• Ensure effective interaction of Claims Management with all relevant Syndicate and affiliate stakeholders.
• Maintain claims activities in line with claims philosophy, standards, and authority limits.
• Handle claims submissions promptly and efficiently within service level agreements, from notification to resolution.
• Appoint and oversee service providers, developing strategies for claim resolution.
• Collaborate with brokers, co-insurers, and customers on claims issues.
• Ensure claims records are accurate and current on internal systems and manage workflow via ECF2 and other platforms.
• Work with WRBU and BPro senior management and underwriting teams to ensure smooth operations and effective communication.
• Participate in Claims Management duties such as reviews, reserving, reinsurance analysis, and other projects.
• Engage in professional, technical, and career development training.
• Perform other similar duties as reasonably requested within your expertise, with periodic reviews and updates.
• Coordinate with WRB Underwriting functions like Underwriting, Actuarial, Risk Management, Finance, and Compliance to enhance claims management.
• Attend relevant WRB Underwriting meetings and committees as required.

Qualifications

• Excellent communication skills to explain complex issues clearly and succinctly.
• Ability to build trust and network effectively internally and externally.
• Professional, approachable, with a positive attitude to interact with management, colleagues, and external suppliers.
• Strong presentation skills.
• Effective time management skills to meet deadlines and prioritize tasks.
• Ability to work independently and as part of a team.

Ability to use initiative and solve problems as they arise.

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