Senior Onsite Technician

Senior Onsite Technician

Location: Newcastle

Competitive Salary

Working hours: Mon – Fri, 40 hours per week (availability to work outside core hours)

The Senior Onsite Technician is responsible for providing advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. Building and maintaining strong relationships is essential for success in this role.

Main responsibilities

• Provide dedicated support (computers, printers, phones, tablets, etc.) – Offer personalized onsite IT support to VIP users, addressing technical issues promptly and efficiently.
• Technical troubleshooting: Diagnose and resolve hardware, software, and network issues for VIP clients, ensuring minimal disruption.
• System maintenance: Perform regular updates and maintenance on VIP clients’ devices, including laptops, desktops, mobile devices, and peripherals.
• Videoconferences: Ensure videoconferences function correctly, troubleshoot issues during meetings, and assist participants technically.
• Incident management: Track and manage incidents using a ticketing system, ensuring issues are documented and resolved promptly.
• Ownership: Engage with clients, interpret needs, offer solutions, and take ownership of resolutions or coordinate with business partners.
• Collaboration: Work with other IT teams to escalate and resolve complex issues, providing seamless support.
• Training and support: Guide clients on new technologies and software applications.
• Proactive alerts: Notify managers of potential or current system issues.
• Security: Follow company policies and procedures to maintain service standards and security.
• Knowledge of Windows 10/11 Professional, macOS in enterprise environments.
• Knowledge of user/device management tools: Active Directory, Intune, O365 admin portal, Exchange, Azure.

Requirements

• Experience: Minimum 5 years in IT support, especially VIP or executive support.
• Technical Skills: Proficiency in Windows, hardware, mobile device management, enterprise software, and ticketing systems (e.g., Jira, Remedy). Familiarity with macOS is highly desirable.
• Soft Skills: Excellent communication and interpersonal skills, capable of interacting effectively with high-level executives and IT teams.
• Problem-solving: Strong analytical skills and an active approach to resolving issues.

Competencies

• Organized and methodical
• Teamwork ability
• Proactivity
• Strong communication skills, essential for interacting with VIP and high-profile users.

Benefits Package

At Verisure, we value our team members and offer a comprehensive benefits package, including:

• Your birthday off as a special treat
• Onsite coffee shop and canteen
• Discounted gym and health club memberships
• Private healthcare with BUPA and MediCash
• PerkBox discounts and freebies
• Employee referral cash rewards
• Enhanced maternity and paternity schemes
• Discounts on alarm systems
• Cycle to Work Scheme for a greener lifestyle

Verisure Career Opportunities

We offer internal mobility, training, international opportunities, and tools for skill development. Our focus on quality results in high customer satisfaction and loyalty, with strong global growth and retention rates.

Diversity & Inclusion

Verisure is an equal opportunities employer. We value diversity and encourage applicants from all backgrounds. We promote an inclusive culture and support employees throughout the recruitment process. Please contact us for any specific requirements.

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