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- Tasks: Be the friendly face of our clinics, managing patient flow and providing top-notch customer service.
- Company: Join Citydoc Medical, a leading provider in travel clinics and vaccination programmes across Europe.
- Benefits: Enjoy 25 days annual leave, discounts, a pension scheme, and an employee assistance programme.
- Why this job: Make a real impact by helping patients while working in a supportive and dynamic environment.
- Qualifications: GCSEs in English and Maths with strong communication and IT skills required.
- Other info: Flexible working hours from Monday to Saturday, perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
ABOUT US: Citydoc Medical are part of the European LifeCare Group. European LifeCare Group is one of Europe's largest independent providers of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
- Contract: 37.5 hours per week
- Working Hours: Monday to Saturday between 8:00am - 20:00pm (7.5 hour shift)
BENEFITS:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 25 days annual leave.
JOB PURPOSE: The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.
KEY RESPONSIBILITIES:
- Act as a Receptionist for Clinics.
- Set up reception ready for the clinic and greet and assist patients.
- Deal with transactions and take payments for retail purchases.
- Reconcile the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
- Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
- Maintain high standards of customer care for all travel clinic users at all times.
- Book appointments using the appointments database.
- Carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
EXPERIENCE/SKILLS:
- GCSE level of education or equivalent with a minimum of grade 'C' in both English and Maths.
- Prioritise and manage own workload without supervision.
- Assertive, team player and critical thinker.
- Excellent communication skills – both verbal and written.
- Excellent IT Skills.
- Must be able to drive (Desirable).
- Excellent organisational skills.
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - London Bridge Flagshi[...] employer: Sikkerrejse
Contact Detail:
Sikkerrejse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - London Bridge Flagshi[...]
✨Tip Number 1
Familiarise yourself with the specific services offered by Citydoc Medical. Understanding their mission to provide accessible healthcare will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Practice your customer service skills, as this role requires excellent communication and interpersonal abilities. Consider role-playing scenarios where you handle patient inquiries or complaints to build your confidence.
✨Tip Number 3
Brush up on your IT skills, especially if you're not familiar with appointment databases. Being tech-savvy can set you apart from other candidates, so consider taking a short online course if needed.
✨Tip Number 4
Network with current or former employees of Citydoc Medical. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Medical Administrator / Receptionist - Citydoc ... Citydoc Medical · UK - London Bridge Flagshi[...]
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Medical Administrator / Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at Citydoc Medical and how your background makes you a suitable candidate. Be sure to address any specific skills mentioned in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves managing patient records and communications.
How to prepare for a job interview at Sikkerrejse
✨Know the Company
Before your interview, take some time to research Citydoc Medical and the European LifeCare Group. Understand their mission, values, and the services they provide. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Customer Service Skills
As a Medical Administrator / Receptionist, you'll be the first point of contact for patients. Be prepared to discuss your previous experience in customer service and how you handle difficult situations. Use specific examples to demonstrate your skills.
✨Showcase Organisational Abilities
This role requires excellent organisational skills. Be ready to talk about how you manage your workload, prioritise tasks, and ensure that everything runs smoothly at the front desk. Mention any tools or methods you use to stay organised.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the job is the right fit for you.
