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For Companies At a Glance
- Tasks: Support global accounts by addressing customer inquiries and managing account details.
- Company: Join Chubb Fire & Security, a leader in advanced security solutions with over 200 years of experience.
- Benefits: Enjoy up to £30K salary, 25 days holiday, remote work options, and various employee perks.
- Why this job: Be part of a people-first culture that values your growth and contributions in a dynamic environment.
- Qualifications: Strong communication skills, customer-focused attitude, and solid IT literacy required.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and empower unique perspectives.
The predicted salary is between 24000 - 30000 £ per year.
Looking for an opportunity within a business that offers a genuine 'people first' culture? Here at Chubb Fire & Security, we have an opportunity for a Customer Service Professional to join our Blackburn (BB1 2PR) based Team as Global Accounts Customer Service Support on a full-time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Systems (part of Chubb Fire & Security) is one of the market leaders in the supply of advanced techniques for the worldwide market - we have been protecting people and assets for more than 200 years. Within our Systems Division, our expertise comes from creating bespoke and highly specialist security solutions for our clients across a multitude of sectors for a prestigious range of organisations.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: Up to £30K per annum (depending on experience)
- 25 days holiday, plus bank holidays
- Online GP Appointments
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- A Central Benefits Platform offering a wide variety of discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
What You’ll Be Doing As Global Accounts Customer Service Support
The main goal of this role is to provide exceptional support to our global accounts customers, ensuring their inquiries and issues are addressed promptly and professionally.
Key Responsibilities include:
- Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
- Oversee customer account management, including quotations and support.
- Maintain and update customer accounts, ensuring accuracy and completeness of information.
- Facilitate incident response by coordinating with engineers to resolve issues promptly and efficiently and manage all associated paperwork.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives within SLA.
- Assist in preparing monthly and quarterly reports on account status and financials.
- Schedule maintenance visits for all locations liaising with all stakeholders.
- Raise quotes, orders, and invoices for all works to meet the client’s requirements.
- Manage invoicing for customers and third parties ensuring accuracy and attention to detail.
Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Mon-Fri Office Based and Fridays Working from home. During your initial training period this role will be fully office based.
What We Would Like You To Bring:
This role requires strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.
You will:
- Be a natural communicator, with an ability to build rapport with our customers and your colleagues.
- Be solution-focused – Striving to understand and resolve potential issues whilst working to SLA’s/Deadlines.
- Have solid IT literacy – Including strong, demonstrable Excel skills, as you will be responsible for producing reports.
- Be able to prioritise workloads & multitask effectively.
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Global Accounts Customer Service Support employer: Chubb Fire & Security UK
Contact Detail:
Chubb Fire & Security UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Accounts Customer Service Support
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's values and culture. Understanding their 'people first' approach will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling inquiries and complaints. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this will demonstrate your capability in a fast-paced environment.
✨Tip Number 3
Highlight your IT literacy, especially your Excel skills. Since you'll be responsible for producing reports, being able to discuss your experience with data management and reporting tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your ability to prioritise workloads and multitask effectively. Think of specific instances where you've successfully managed multiple tasks under tight deadlines, as this is crucial for the role.
We think you need these skills to ace Global Accounts Customer Service Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Use keywords from the job description, such as 'customer inquiries', 'solutions', and 'communication skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the 'people first' culture at Chubb Fire & Security. Share specific examples of how you've provided exceptional customer service in the past and how you can contribute to their team.
Showcase Your IT Skills: Since strong IT literacy is essential for this role, mention your proficiency in Excel and any other relevant software. Provide examples of how you've used these skills to produce reports or manage customer accounts effectively.
Highlight Your Problem-Solving Abilities: Demonstrate your solution-focused mindset by including examples of how you've resolved customer issues in previous roles. This will show that you can handle complaints and provide timely solutions, aligning with the responsibilities of the position.
How to prepare for a job interview at Chubb Fire & Security UK
✨Showcase Your Communication Skills
As a Global Accounts Customer Service Support professional, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and build rapport with both customers and colleagues during the interview.
✨Highlight Your Problem-Solving Abilities
This role requires a solution-focused mindset. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your ability to think on your feet and meet deadlines.
✨Demonstrate IT Proficiency
Since solid IT literacy is essential, especially with Excel, be ready to discuss your experience with relevant software. You might even want to mention specific reports or data analyses you've handled in previous roles.
✨Emphasise Your Customer-Centric Attitude
Chubb values a people-first culture, so it's important to convey your commitment to customer satisfaction. Share stories that illustrate your dedication to understanding and meeting customer needs effectively.
