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For Companies At a Glance
- Tasks: Assist customers with various council services, providing advice and resolving queries.
- Company: Braintree District Council is innovative and committed to community service.
- Benefits: Enjoy flexible working, free parking, health programmes, and career development opportunities.
- Why this job: Join a supportive team, make a difference, and gain valuable customer service experience.
- Qualifications: Must have grades A-C in English and Maths; excellent communication skills are essential.
- Other info: Part-time role with hybrid working options; fixed term for up to two years.
The predicted salary is between 20800 - 23000 £ per year.
About The Role
Customer Service Advisor - Braintree District Council
Braintree District Council
Fixed Term, Part Time
£25,795 to £28,861 per annum (pro rata)
Location: Braintree
Closing Date: 4th June 2025
Contract type: Fixed term for up to two years
Hours: Part time, up to 20 hours per week
Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this Customer Service Advisor.
The Opportunity:
We have a great opportunity for Customer Service Advisor to join our Customer Services team for a fixed term period of up to two years. This position will be working Monday to Friday, four hours in the middle of each day, to be agreed at interview (example: 10.30-2.30pm or 11.00am-3.00pm, etc.). Working as part of a busy team, you will provide a front-line service to customers and staff – in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services. The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments. At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend the office at Causeway House whilst completing induction training.
Accountabilities:
- Assist customers in accessing services provided by Braintree District Council, ranging from a wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
- Ensure professionalism and high levels of customer service are consistently delivered.
- Own the customers problem or issue, seeking an effective and efficient resolution.
- Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
- Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
- Appropriately signpost customers for non-Braintree District Council related queries, i.e. to a third party or alternative organisation.
- Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
- Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
- Contribute to team meetings and the continuous improvement of the service we deliver.
- Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway House or at home.
The Experience You Will Bring:
We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes. You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.
In return we will offer our Customer Service Advisor excellent benefits including:
- Local Government Pension Scheme Defined Benefit Scheme
- Free Car Parking
- Health and Wellbeing Programme
- Payment of Professional Subscription
- Staff Discounts
- Employee Assistance Programme
- CareerPath
- Flexible working opportunities
Why choose Braintree District Council?
Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach and promote flexible working as part of our fit for the future programme. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.
If this sounds like the role for you and you would like to join our team then please click here: Customer Service Advisor.
Closing date for receipt of applications: Wednesday 4th June
Please Note – Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council.
If you have any queries regarding submitting an application or require anything further, please email humanresources@braintree.gov.uk
Customer Service Advisor – Braintree District Council employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Braintree District Council
✨Tip Number 1
Familiarise yourself with the services provided by Braintree District Council. Understanding their offerings, such as refuse and recycling or pest control, will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Role-playing common scenarios can prepare you to demonstrate your problem-solving abilities and customer service focus during the interview.
✨Tip Number 3
Research the hybrid working model currently in place. Being knowledgeable about how the team operates both in the office and remotely can show your adaptability and willingness to fit into their work culture.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in continuous improvement and customer satisfaction. This shows that you are proactive and genuinely care about enhancing the service provided by the council.
We think you need these skills to ace Customer Service Advisor – Braintree District Council
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Provide specific examples of how you've successfully handled customer queries or resolved issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers.
Follow Application Instructions: Pay close attention to the application instructions provided in the job advert. Ensure you complete the Braintree District Council application form as specified, and avoid using the red 'Apply' button. This shows your ability to follow directions and attention to detail.
How to prepare for a job interview at Essex County Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Advisor at Braintree District Council. Familiarise yourself with the services they provide, such as refuse and recycling, pest control, and bulky waste collections. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether in person, over the phone, or via email. Highlight your ability to remain calm under pressure and resolve issues efficiently.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues. Think about how you can showcase your problem-solving skills and your commitment to providing high-quality service. This will show that you can own a customer's problem and find effective solutions.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you assess if the position is the right fit for you.
