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- Tasks: Help LEGO fans worldwide by responding to queries in English and French.
- Company: Join the LEGO Group, a leader in creativity and play for all ages.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous discounts.
- Why this job: Be part of a fun team that brings joy to millions during peak season.
- Qualifications: Fluency in English and French, with strong problem-solving and IT skills.
- Other info: Fixed-term contract until January 2026, with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow? If you’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About The Role
This is a fixed term contract until 31st January 2026. The working hours are Monday to Friday from 12.00pm to 8.15pm with some weekends. As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and French.
What You’ll Be Doing
- Respond to consumers in both English and French - spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO team today.
Customer Service Advisor - French Speaking - Late shifts (fixed-term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - French Speaking - Late shifts (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with customers and answer their queries confidently.
✨Tip Number 2
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can make a big difference when communicating with French-speaking customers.
✨Tip Number 3
Prepare for role-playing scenarios that may come up during the interview. Being able to demonstrate your problem-solving skills and how you handle customer interactions will showcase your suitability for the role.
✨Tip Number 4
Research the company culture at LEGO. Showing that you align with their values of creativity, playfulness, and customer engagement can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - French Speaking - Late shifts (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you used both English and French. Emphasise skills like problem-solving and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for LEGO and how you can contribute to creating joyful experiences for fans. Mention your ability to handle queries in both languages and your enthusiasm for working in a dynamic team.
Showcase Your IT Skills: Since the role requires solid IT skills, mention any relevant software or tools you are familiar with. Provide examples of how you've used technology to enhance customer service in previous positions.
Highlight Flexibility: The job involves late shifts and some weekends, so be sure to mention your availability and willingness to adapt to different working hours. This shows your commitment to providing exceptional service during peak times.
How to prepare for a job interview at the LEGO Group
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share any personal experiences or favourite sets that highlight your connection to the brand.
✨Demonstrate Bilingual Skills
Since the role requires fluency in both English and French, be prepared to switch between the two languages during the interview. Practice common customer service scenarios in both languages to showcase your proficiency.
✨Highlight Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Emphasise Teamwork and Communication
Discuss your experience working in teams and how you effectively communicate with colleagues and customers. Highlight any instances where you built strong relationships, as this is key in a customer service role.
