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For Companies At a Glance
- Tasks: Support and maintain tech for our medical solutions, ensuring smooth operations daily.
- Company: Join Convatec, a global leader in medical products, dedicated to improving lives worldwide.
- Benefits: Enjoy flexible working hours, opportunities for growth, and a supportive team culture.
- Why this job: Make a real impact in healthcare while developing your tech skills in a caring environment.
- Qualifications: Tech-savvy individuals with problem-solving skills and a passion for customer service are welcome.
- Other info: Willingness to travel occasionally and work outside normal hours is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Pioneering trusted medical solutions to improve the lives we touch: Unomedical s.r.o. is a member of Convatec, a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. The Local IT Services & Support Technician plays a pivotal role in maintaining and enhancing the technological infrastructure of the organization. This position is office-based but requires flexibility to support office locations and manufacturing plants. The technician provides onsite technical support for a wide range of hardware devices and software applications, including typical office functions (Windows laptops, printers, applications) and manufacturing plant functions (label printers, scanners, access control, etc.). The role involves managing small project works independently and collaborating in larger international teams for more complex projects.
Technical skillset
- Proficient in Windows device (laptop and desktop) build and support.
- Skilled in managing multi-function print and scan devices.
- Competent in software installation, validation, and application support.
- Experienced in ticket queue management and reporting.
- Capable of performing simple maintenance tasks for various hardware devices.
- Ability to document activities clearly in a regulated environment.
- Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site.
- Adept at inventory management.
Duties and Responsibilities
- Timely response to incident tickets for specific locations.
- Desk-side support and troubleshooting for OS and application issues.
- Device configuration for new joiners and recovery from leavers.
- Participation in small to major incident/problem/change assessments and resolutions.
- Providing technical support for hardware, software, and network issues.
- Handling hardware installation, maintenance, and upgrades.
- Software installation, configuration, and updating.
- Network connectivity support and maintenance.
- User training and guidance on software applications and IT tools.
- Ensuring security compliance with predefined policies and strategies.
- Managing hardware inventory and informing procurement needs.
- Performing scheduled maintenance tasks for system optimization.
- Escalating complex technical issues to higher-level support or specialized teams.
- Maintaining accurate documentation of support activities.
- Organizing local IT environment, including IT rooms and server rooms.
- Providing exceptional customer service.
- Responding to emergency IT incidents or system outages.
Person Profile
- Ability to work effectively both independently and as part of a team.
- Experience with internal and external customer engagement.
- Excellent customer relations, interpersonal, and communication skills.
- Strong problem-solving abilities and experience in network device configuration.
- Proven track record of meeting project deadlines.
- Self-motivated, proactive, and flexible in approach to work.
Principal Contacts
- Interaction with Service Desk, offshore technical support teams, business users, system owners, and technical colleagues.
- Regular communication with Senior Management.
- Coordination with vendors of IT products and services, and technical resources from service providers.
Special Factors
- Willingness to work outside normal hours for system testing and upgrades.
- Availability for occasional travel to other regional or international locations.
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do. This is a challenge more worthwhile. This is work that’ll move you.
On-Site Technician employer: ConvaTec Inc.
Contact Detail:
ConvaTec Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Technician
✨Tip Number 1
Familiarise yourself with the specific hardware and software used in medical environments. Understanding devices like ASCOM telephones, label printers, and scanners will give you an edge during interviews.
✨Tip Number 2
Highlight your experience in customer service and technical support. Since this role involves direct interaction with users, showcasing your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Prepare for questions about managing incident tickets and your approach to troubleshooting. Being able to discuss your problem-solving strategies will demonstrate your readiness for the role.
✨Tip Number 4
Show your willingness to adapt and work flexible hours. This position may require you to be available outside of normal working hours, so expressing your flexibility can set you apart from other candidates.
We think you need these skills to ace On-Site Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the On-Site Technician position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasise your technical skills in your CV and cover letter. Mention your proficiency in Windows device support, software installation, and any experience with hardware maintenance or network connectivity, as these are crucial for the role.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills. Discuss specific instances where you've successfully resolved technical issues or improved processes, as this will resonate well with the hiring team.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for improving lives through technology. Make sure to express your enthusiasm for working with Convatec and how you can contribute to their mission.
How to prepare for a job interview at ConvaTec Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency with Windows devices, multi-function printers, and software applications. Highlight any relevant experience you have in troubleshooting and supporting these technologies, as this role requires a solid technical foundation.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past experiences where you've resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and solve problems effectively.
✨Emphasise Customer Service Skills
Since this role involves providing exceptional customer service, be ready to share examples of how you've engaged with customers in previous positions. Highlight your communication skills and your approach to ensuring user satisfaction.
✨Prepare for Team Collaboration Questions
This position requires working both independently and as part of a team. Be prepared to discuss your experiences collaborating with others, especially in international teams, and how you manage project deadlines while maintaining effective communication.
