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- Tasks: Assist patients with inquiries and ensure an outstanding experience.
- Company: Join Optical Express, Europe's leading provider of eye care for over 35 years.
- Benefits: Enjoy uncapped bonuses, free eye surgery, and 29 days annual leave.
- Why this job: Be part of a supportive team dedicated to patient care and community impact.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Full training provided with clear progression routes for top performers.
The predicted salary is between 20316 - 28376 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £25,396 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Each day will vary; however, the core components of your role will include:
- Help our patients calling in with a wide range of enquiries from arranging sight tests to arranging refractive treatments.
- Deliver an outstanding patient experience always putting the patient first.
- Display strong communication and problem-solving skills.
- Build trust and rapport with our patients ensuring the best possible outcome to their enquiry.
- Display strong administration skills.
- Always look for opportunities to improve the patient journey.
Essential skills:
- Excellent verbal and written communication skills.
- The ability to deal with customers over the telephone in a confident and professional manner.
- A willingness to learn.
- Excellent rapport building and communication skills with the ability to overcome objections.
What’s in it for you?
- Excellent uncapped bonus structure.
- State of the art, modern working environments.
- 29 days annual leave (pro rata).
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Full training on refractive treatments and patient handling.
- Clear progression routes for top performers.
- Pension scheme.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Call Centre Agent – Inbound employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – Inbound
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and patient care, will help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills. Since the role requires strong verbal communication, consider role-playing scenarios where you handle patient enquiries to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your capability to handle similar situations in the role.
✨Tip Number 4
Prepare questions that reflect your interest in the company culture and patient care philosophy. This shows that you are not only interested in the job but also in contributing positively to their team environment.
We think you need these skills to ace Call Centre Agent – Inbound
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Call Centre Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer enquiries in the past and how you can contribute to improving the patient journey at Optical Express.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer care role.
How to prepare for a job interview at Optical Express Group
✨Research the Company
Before your interview, take some time to learn about Optical Express. Understand their values, mission, and the services they provide. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Call Centre Agent, strong verbal communication is key. Practice speaking clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and overcoming objections.
✨Showcase Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved issues for customers. Highlight your ability to think on your feet and provide solutions, as this is crucial for delivering an outstanding patient experience.
✨Demonstrate a Willingness to Learn
Express your eagerness to learn about refractive treatments and patient handling. Mention any relevant training or courses you've taken, and be open about your desire to grow within the company. This attitude can set you apart from other candidates.
