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For Companies At a Glance
- Tasks: Support HR queries and provide top-notch customer service in a dynamic environment.
- Company: Join a leading Pharmaceutical company making waves in the industry.
- Benefits: Enjoy a hybrid work model with flexibility to balance work and life.
- Why this job: Be part of a vibrant team, enhancing your HR skills while making a real impact.
- Qualifications: A relevant degree in HR and experience in Workforce Administration are essential.
- Other info: Fluency in Spanish and English is a must for this role.
The predicted salary is between 28800 - 43200 £ per year.
A leading Pharmaceutical company is seeking a dedicated Human Resources Services Advisor to join their team in Manchester. This hybrid role offers the flexibility of working two days a week onsite and three days from home. As the Human Resources Services Advisor, you will be the first point of contact for assigned client groups, providing timely and accurate information and advice on policies, procedures, administrative and operational issues.
Key Duties And Responsibilities
- Act as the point of contact for service-related questions for hiring managers, employees, and other HR team members, managing HR requests end-to-end, including tracking and tracing.
- Provide best-in-class customer service, aiming to resolve queries and issues quickly, always striving to go the extra mile.
- Offer ad-hoc support and advice in the delivery of HR calendar events.
- Use multiple HR and Payroll systems to support the resolution of customer queries and share customer feedback with Service Specialists to suggest new HR technology solutions.
- Monitor the quality of transactional work produced by the Hubs and key HR Services metrics, initiate changes in Workday as defined by the process, and contribute to local projects impacting Human Resources.
Role Requirements
- Relevant degree in Human Resources or a related field.
- Proven industry experience in Workforce Administration and Payroll.
- A working knowledge and practical experience with HR systems and payroll activities.
- Fluent in Spanish and English.
HR Shared Services Advisor employer: Hyper Recruitment Solutions
Contact Detail:
Hyper Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Services Advisor
✨Tip Number 1
Familiarise yourself with the specific HR systems mentioned in the job description, such as Workday. Having a solid understanding of these systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills, as providing best-in-class support is a key part of this role. Think of examples from your past experiences where you went the extra mile to resolve a query or issue.
✨Tip Number 3
Since fluency in Spanish is required, practice your language skills by engaging in conversations or reviewing HR-related materials in Spanish. This will help you feel more confident when discussing HR policies and procedures.
✨Tip Number 4
Research the company culture at Hyper Recruitment Solutions. Understanding their values and work environment can help you tailor your responses during the interview and show that you're a great fit for their team.
We think you need these skills to ace HR Shared Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Human Resources, particularly in Workforce Administration and Payroll. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to resolve queries efficiently. Mention your fluency in Spanish and English, as this is a key requirement for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you acted as a point of contact for HR-related queries. Provide examples of how you managed HR requests and contributed to improving processes.
Showcase Your Knowledge of HR Systems: Mention any experience you have with HR and Payroll systems, especially Workday. This will demonstrate your technical proficiency and readiness to handle the responsibilities of the role.
How to prepare for a job interview at Hyper Recruitment Solutions
✨Know Your HR Basics
Make sure you brush up on your knowledge of HR policies and procedures. As an HR Shared Services Advisor, you'll be the go-to person for queries, so understanding the fundamentals will help you answer questions confidently.
✨Showcase Your Customer Service Skills
This role requires providing best-in-class customer service. Prepare examples from your past experiences where you resolved issues or went the extra mile for clients. Highlighting these skills will demonstrate your suitability for the position.
✨Familiarise Yourself with HR Systems
Since you'll be using multiple HR and Payroll systems, it's crucial to have a working knowledge of these tools. If possible, research the specific systems used by the company and be ready to discuss your experience with similar platforms.
✨Prepare for Language Proficiency
Fluency in both Spanish and English is essential for this role. Be prepared to demonstrate your language skills during the interview, whether through conversation or by answering questions in both languages.
