Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, collect tolls, and provide assistance at the Humber Bridge.
- Company: Join a symbol of connectivity and community in the region.
- Benefits: Enjoy 25 days holiday, life assurance, and discounts on leisure facilities.
- Why this job: Be part of a supportive team that values health, safety, and innovation.
- Qualifications: Must be 18+ with a passion for customer service.
- Other info: Flexible hours available; perfect for students seeking part-time work.
The predicted salary is between 22000 - 30000 £ per year.
Hours of work: Various hours available between Monday to Sunday.
Life Assurance (as a member of the pension scheme)
25 days holiday plus bank holidays (pro-rata to contracted hours)
Toll concession when commuting to/from work from the South Bank
Discount on East Riding & North Lincolnshire leisure and fitness facilities
Cycle to Work Scheme
We are looking for a dedicated individual in the team who embodies our core values:
- Health and safety is paramount – we strive to create a safe environment for all.
- Unique, and More than a bridge – we are an icon of the region and a symbol of connectivity, and community.
- The best at what we do – continually improving to meet the needs of our users and stakeholders.
- Everyone matters – we are committed to fostering a supportive and inclusive workplace.
- Resourceful and innovative – if this is you and you are ready to take the next step in continuing to contribute to our success, we would love to hear from you.
Our Operations team is looking for an enthusiastic individual to join our dynamic team on a fixed-term basis. This role is perfect for anyone who is looking for a customer-facing position and enjoys interacting with customers. As well as acting as an ambassador for the Humber Bridge, the successful postholder will be responsible for:
- Providing a courteous and efficient service to all customers by correctly classifying vehicles and collecting the relevant tolls.
- Opening/closing of booths using appropriate lane control signs whilst overseeing the classification of vehicles in accordance with the toll schedule.
- Providing help and advice to customers on breakdowns, traffic and other requests for information in a prompt and respectful manner.
- Complying with security and health & safety procedures at all times to protect colleagues and members of the public on the toll plaza.
Please note due to legal obligations this job role is for individuals aged 18+. If you feel you have the right skills and would like to apply, then please send your CV and covering letter to peopleteam@humberbridge.co.uk.
Customer Service Operator (Toll Booth) employer: Humber Bridge Board
Contact Detail:
Humber Bridge Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator (Toll Booth)
✨Tip Number 1
Familiarise yourself with the Humber Bridge and its operations. Understanding the toll system, vehicle classifications, and customer service expectations will help you stand out during any interviews.
✨Tip Number 2
Demonstrate your commitment to health and safety in your conversations. Since this role prioritises a safe environment, sharing examples of how you've adhered to safety protocols in previous jobs can make a strong impression.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that highlight your ability to handle difficult situations or provide exceptional service. This will resonate well with the team’s focus on being courteous and efficient.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role offers various shifts throughout the week, expressing your willingness to adapt to different schedules can set you apart from other candidates.
We think you need these skills to ace Customer Service Operator (Toll Booth)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Operator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of your customer service experience and how you embody the core values mentioned in the job description.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to this role, such as communication, problem-solving, and customer interaction. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Humber Bridge Board
✨Understand the Core Values
Familiarise yourself with the company's core values, such as health and safety, community connectivity, and inclusivity. Be prepared to discuss how your personal values align with theirs during the interview.
✨Showcase Customer Service Skills
As a Customer Service Operator, you'll be interacting with the public regularly. Prepare examples of past experiences where you provided excellent customer service, handled difficult situations, or resolved complaints effectively.
✨Demonstrate Safety Awareness
Since health and safety is paramount, be ready to talk about your understanding of safety procedures and how you would ensure a safe environment for both colleagues and customers while on duty.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about team dynamics or opportunities for professional development.
