Customer Service Administrator

Customer Service Administrator
Derby

Contract Type: 4-Month Fixed-Term (Maternity Cover)
Salary: £25,500 per annum (pro rata)
Location: Derby
Hours: 8.30- 17.00 Monday-Friday

Overview:
We are seeking a proactive and professional Customer Service Administrator to join our team on a 4-month fixed-term contract to cover maternity leave. This key front-facing role involves general office support, reception duties, and ensuring a welcoming and efficient front-of-house experience for all visitors and clients.

Key Responsibilities of our Customer Service Administrator:

• Act as the first point of contact for all visitors, providing a friendly and professional front-of-house service
• Manage incoming calls and direct enquiries appropriately
• Handle general tasks such as filing, data entry, and document management
• Support internal teams with scheduling, correspondence, and day-to-day office tasks
• Monitor and respond to general email enquiries
• Maintain a tidy and organized reception and office area
• Manage incoming and outgoing post and deliveries
• Support with the coordination of meetings, including room bookings and refreshments

Requirements of our Customer Service Administrator:

• Previous experience in a customer service or administrative role
• Excellent verbal and written communication skills
• Confident and professional telephone manner
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Friendly, reliable, and able to work both independently and as part of a team

Desirable experience of our Customer Service Administrator:

• Experience in a receptionist or front-of-house position
• Familiarity with booking systems or CRM tools

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