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- Tasks: Join us as a Sales Associate, providing an amazing shopping experience and assisting with store tasks.
- Company: PHOENIX Retail operates Express and Bonobos, known for stylish apparel and exceptional fit.
- Benefits: Enjoy perks like merchandise discounts, paid time off, and health coverage options.
- Why this job: Be part of a vibrant team, enhance customer experiences, and grow your retail skills.
- Qualifications: High school diploma or equivalent; 0-2 years of retail experience preferred.
- Other info: Flexible hours, including nights and weekends, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.
Key Responsibilities:
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Required Experience & Qualifications:
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Critical Skills & Attributes:
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Sales Associate employer: Express & Bonobos
Contact Detail:
Express & Bonobos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with the Express and Bonobos brands. Understanding their design philosophy and customer base will help you connect better with customers and demonstrate your passion for the products during your interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more confident in handling customer inquiries and resolving issues, which is crucial for the Sales Associate role.
✨Tip Number 3
Be prepared to discuss your previous retail experiences, even if they are limited. Highlight any relevant skills or situations where you provided excellent customer service, as this will show your potential to excel in the role.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Since the role requires working closely with others, emphasising your ability to work well in a team can set you apart from other candidates.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Associate at PHOENIX. Familiarise yourself with their customer service expectations and the importance of maintaining a clean and organized store.
Tailor Your CV: Highlight any relevant retail experience or customer service skills in your CV. Make sure to mention your ability to work in a team and your proficiency with technology, as these are key attributes for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the brand and how your values align with PHOENIX's mission. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Express & Bonobos
✨Know the Brand
Familiarise yourself with Express and Bonobos. Understand their design philosophy and customer base. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to resolve issues positively and efficiently, as this is crucial for a Sales Associate role.
✨Demonstrate Teamwork
Retail environments thrive on collaboration. Be ready to discuss experiences where you've worked effectively within a team, showcasing your collaborative skills and ability to support your colleagues.
✨Dress the Part
Since you're applying for a position in fashion retail, make sure to dress smartly and in line with the brand's style. This shows that you understand the company's image and can represent it well.
