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- Tasks: Assist residents with waste disposal and promote recycling best practices.
- Company: Join Biffa, the UK's leading waste management company dedicated to sustainability.
- Benefits: Enjoy a competitive salary, performance bonuses, and discounts on travel and leisure.
- Why this job: Be part of a team making a real impact on recycling and waste operations.
- Qualifications: Excellent customer service skills and a proactive, problem-solving attitude required.
- Other info: Flexible working hours and opportunities for career development await you.
The predicted salary is between 25396 - 25396 £ per year.
Come and be part of the future of recycling and waste operations within Biffa.
Location: Somerset, TA2 8QY
Salary: £25,396.80 per year (based on £12.21 per hour, 40 hours per week)
Hours of work: 9am–6pm (summer) / 9am–4pm (winter), 5 days across a 7-day rota
Bonus Opportunity: Earn up to an additional £560 per month through our performance-based recycling bonus scheme
A quick look at the role:
We’re looking for a proactive and customer-focused individual to join our Household Waste Recycling Centre (HWRC) team in Somerset. As a Site Assistant, you’ll help residents dispose of their waste safely and efficiently, while ensuring we maximise recycling rates and maintain a clean, compliant, and customer-friendly site.
Your core responsibilities:
- Assist residents in the safe disposal and correct segregation of recyclable materials
- Provide guidance and education to users about recycling best practices
- Help ensure the site operates safely and remains clean, tidy, and compliant
- Maintain clear and accurate records for site operations and materials handled
- Monitor and report equipment defects or site issues in a timely manner
- Support contractors, visitors, and colleagues on-site as needed
- Oversee chargeable waste handling, ensuring proper paperwork and reconciliation
- Respond to and resolve customer queries or complaints in a professional manner
- Contribute to achieving site recycling targets and maintaining material quality
- Take part in audits, inspections, and emergency procedures when required
Our essential requirements:
- Excellent customer service skills with a friendly, helpful attitude.
- A team player who can also work independently.
- A proactive and organized approach to site maintenance.
- The ability to handle challenges with a problem-solving mindset.
And here’s why you’ll love it at Biffa:
- Competitive salary
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme
Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
HWRC Site Assistant employer: Biffa plc
Contact Detail:
Biffa plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HWRC Site Assistant
✨Tip Number 1
Familiarise yourself with the recycling processes and best practices. Understanding how to educate residents on proper waste disposal will show your proactive approach and commitment to the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions, whether in person or over the phone. Being friendly and approachable can set you apart as a candidate who embodies the values Biffa is looking for.
✨Tip Number 3
Highlight your ability to work both independently and as part of a team. Share examples from past experiences where you've successfully collaborated with others or taken initiative on your own.
✨Tip Number 4
Prepare to discuss how you handle challenges and problem-solving scenarios. Think of specific instances where you've resolved issues effectively, as this aligns with the proactive mindset they value.
We think you need these skills to ace HWRC Site Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the HWRC Site Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since excellent customer service is essential for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your friendly and helpful attitude when dealing with customers.
Showcase Teamwork and Independence: Biffa values team players who can also work independently. Include instances in your application where you successfully collaborated with others as well as times when you took initiative on your own.
Emphasise Problem-Solving Abilities: The ability to handle challenges with a problem-solving mindset is crucial. Use your application to describe situations where you effectively resolved issues, particularly in a customer service or operational context.
How to prepare for a job interview at Biffa plc
✨Show Your Customer Service Skills
As a Site Assistant, you'll be interacting with residents regularly. Make sure to highlight your excellent customer service skills during the interview. Share specific examples of how you've helped customers in the past and how you can bring that friendly, helpful attitude to Biffa.
✨Demonstrate Your Proactive Approach
Biffa values a proactive and organised approach to site maintenance. Be prepared to discuss how you've taken initiative in previous roles. Think of instances where you've identified problems and implemented solutions, especially in a team or customer-focused environment.
✨Know Your Recycling Facts
Since the role involves educating residents about recycling best practices, brush up on your knowledge of recycling processes and materials. Being able to discuss current recycling trends or challenges will show your commitment to the role and the company's mission.
✨Prepare for Problem-Solving Scenarios
The ability to handle challenges with a problem-solving mindset is crucial for this position. Prepare for potential situational questions where you might need to demonstrate how you would resolve customer queries or site issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
