Support Services Manager/Change Manager
Support Services Manager/Change Manager

Support Services Manager/Change Manager

London Full-Time 43800 - 64600 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead and manage projects, ensuring effective collaboration and governance.
  • Company: Join a dynamic team in the innovative Systems Alliance, focused on operational excellence.
  • Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
  • Why this job: Make a real impact in public sector projects while enhancing your leadership skills.
  • Qualifications: Strong project management skills and experience in HR and finance are essential.
  • Other info: This is a 12-month fixed-term contract with potential for extension.

The predicted salary is between 43800 - 64600 £ per year.

Location: London/Hybrid

Salary: £53,850 - £80,760

Contract: 12 months fixed term (minimum)

About Us:

Join a dynamic and innovative team within the newly formed Systems Alliance, where you’ll play a key role in driving collaboration and operational excellence across the project. We’re looking for a Support Services Manager/Change Manager who is passionate about effective governance and stakeholder engagement in a public sector environment.

Key Responsibilities:

  • Lead the development and management of the Alliance Business Plan, Governance Plan, Management Plan, and Collaboration Development and Support Plan.
  • Foster collaboration among alliance contractors to ensure effective coordination of programs, aligning with cost and schedule targets.
  • Drive best practices and enhance project management and change management capabilities across the organisation.
  • Develop and implement operating models to optimise project outcomes.
  • Communicate complex information clearly, both verbally and in writing, to diverse stakeholders.
  • Identify problems and develop effective solutions while managing multiple workstreams and stakeholder demands.
  • Track business performance against KPIs, providing insightful reports to senior stakeholders.

Key Requirements:

  • Strong project management and change management skills, particularly in HR and finance.
  • In-depth knowledge of public sector operations and governance frameworks.
  • Experience in leading and managing teams across functions to achieve complex objectives.
  • Proficiency in project lifecycle management, including planning, procurement, and implementation.
  • Excellent interpersonal communication skills, with the ability to influence stakeholders in ambiguous situations.
  • Proven track record in developing and managing business processes within large corporate environments.

Support Services Manager/Change Manager employer: Randstad Cpe London

Join a forward-thinking organisation that values innovation and collaboration, where as a Support Services Manager/Change Manager, you will have the opportunity to make a significant impact in a public sector environment. Our hybrid work model promotes a healthy work-life balance, while our commitment to professional development ensures that you can grow your skills and advance your career. With a focus on effective governance and stakeholder engagement, you'll be part of a dynamic team dedicated to driving operational excellence in London.
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Contact Detail:

Randstad Cpe London Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Support Services Manager/Change Manager

✨Tip Number 1

Familiarise yourself with the public sector's governance frameworks and operational standards. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and its requirements.

✨Tip Number 2

Network with professionals in project and change management, especially those who have experience in the public sector. Engaging with them can provide insights into the role and may even lead to referrals.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed change and led teams in previous roles. Tailoring your experiences to align with the job's key responsibilities will make a strong impression.

✨Tip Number 4

Stay updated on current trends and challenges in public sector project management. Being knowledgeable about recent developments will show your enthusiasm for the field and your readiness to tackle relevant issues.

We think you need these skills to ace Support Services Manager/Change Manager

Project Management
Change Management
Stakeholder Engagement
Governance Frameworks
Interpersonal Communication
Problem-Solving Skills
Business Process Development
Team Leadership
Public Sector Knowledge
Performance Tracking
Report Writing
Collaboration Skills
Operating Model Development
Multi-Workstream Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your project management and change management skills, especially in HR and finance. Use specific examples from your past experiences that demonstrate your ability to lead teams and manage complex objectives.

Craft a Compelling Cover Letter: In your cover letter, express your passion for effective governance and stakeholder engagement. Mention how your experience aligns with the key responsibilities of the role, particularly in fostering collaboration and driving best practices.

Showcase Communication Skills: Since the role requires excellent interpersonal communication skills, provide examples in your application of how you've communicated complex information clearly to diverse stakeholders in previous roles.

Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you identified issues and developed effective solutions while managing multiple workstreams. This will show your capability to handle the demands of the role.

How to prepare for a job interview at Randstad Cpe London

✨Understand the Role

Make sure you thoroughly understand the responsibilities of a Support Services Manager/Change Manager. Familiarise yourself with project management and change management principles, especially in the context of public sector operations.

✨Showcase Your Experience

Prepare to discuss your previous experiences in leading teams and managing complex projects. Highlight specific examples where you've successfully implemented change or improved processes, particularly in HR and finance.

✨Communicate Clearly

Since the role requires clear communication with diverse stakeholders, practice articulating complex information in a straightforward manner. Be ready to demonstrate how you've effectively communicated in past roles.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple workstreams. Think of examples where you've identified problems and developed effective solutions under pressure.

Support Services Manager/Change Manager
Randstad Cpe London
Location: London
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