Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers plan trips and resolve issues with a friendly attitude.
- Company: Join rabbittransit, a leader in community mobility services.
- Benefits: Earn $17.15/hour with weekly pay and flexible part-time shifts.
- Why this job: Make a real impact on people's daily lives while gaining valuable experience.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Work Monday to Friday, 8am-1pm, in a supportive team environment.
Schedule: Available shifts, Monday-Friday, 8am-1pm
Location: 415 N. Zarfoss Drive York, PA 17404
Pay: $17.15/hour, Weekly Pay
Our customer service department operates Monday thru Friday 7 am - 7 pm and Saturdays 8 AM - 4 PM.
Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.
Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership.
You’ll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.
Join us in turning every call into an opportunity to enhance mobility in our community.
York Customer Service Rep. - Part-Time employer: rabbittransit
Contact Detail:
rabbittransit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land York Customer Service Rep. - Part-Time
✨Tip Number 1
Familiarise yourself with the local public transport system in York. Understanding the routes, schedules, and common issues faced by passengers will help you provide better service and demonstrate your commitment to the role.
✨Tip Number 2
Practice active listening skills. As a Customer Service Representative, you'll need to understand callers' needs quickly and accurately. Role-play scenarios with friends or family to enhance your ability to respond effectively to various customer inquiries.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues for customers. Being able to articulate these situations during an interview can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for community service. Research rabbittransit’s mission and values, and be prepared to discuss how you can contribute to enhancing mobility in the community. This will show that you're not just looking for a job, but are genuinely interested in making a difference.
We think you need these skills to ace York Customer Service Rep. - Part-Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to positively impact others' experiences. Mention specific examples from your past roles where you demonstrated excellent communication and problem-solving skills.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that relate to the responsibilities outlined in the job description. Use bullet points to clearly present your achievements and contributions in those roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at rabbittransit
✨Know the Company
Before your interview, take some time to research rabbittransit. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Service Representative, you'll need to showcase your ability to handle calls with politeness and professionalism. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or manage multiple calls. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for the Role
Express your passion for helping others and making a positive impact in the community. Highlight your willingness to contribute to making public transit more accessible, as this aligns with the core responsibilities of the position.
