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- Tasks: Manage customer issues and ensure high satisfaction in a dynamic role.
- Company: Join Abri Group, dedicated to enhancing customer experiences in housing.
- Benefits: Enjoy a full-time position with opportunities for growth and innovation.
- Why this job: Make a real impact on customers' lives while fostering a culture of improvement.
- Qualifications: Must have exceptional customer service skills and a full driving license.
- Other info: This is a mid-senior level role; part-time requests cannot be considered.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Customer Liaison Officer to join our team in Bracknell, responsible for managing customer issues, keeping clients informed, and delivering post-completion customer care to market sale purchasers and shared owners moving into new Abri homes.
Your role will involve managing effective customer communications, supporting a seamless 'Customer Journey', and ensuring high customer satisfaction. Exceptional customer service skills, consistency, and efficiency are essential for success.
You will focus on driving customer satisfaction, promptly resolving complaints, and fostering a culture of continuous improvement within our services. We aim to innovate and enhance our processes continually.
This is a full-time position; part-time requests cannot be considered. Applicants must have access to a vehicle and a full driving license, as applications from non-drivers will not be considered.
If you’re interested in making a real difference in our customers' lives, view the full job description on our careers page.
Customer Liaison Officer employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with Abri Group's values and mission. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully managed customer issues in the past. Highlighting specific instances where you've improved customer satisfaction or resolved complaints will showcase your skills effectively.
✨Tip Number 3
Research common challenges faced in customer liaison roles, particularly in the housing sector. Being able to discuss these challenges and propose solutions will show your proactive approach and industry knowledge.
✨Tip Number 4
Network with current or former employees of Abri Group on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Liaison Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your customer service experience, communication skills, and any relevant achievements. Use specific examples that demonstrate your ability to manage customer issues and enhance customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer experiences. Mention why you want to work at Abri Group and how you can contribute to their mission of improving customer journeys.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Abri Group
✨Showcase Your Customer Service Skills
As a Customer Liaison Officer, exceptional customer service skills are crucial. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
✨Understand the Company’s Values
Familiarise yourself with Abri Group's mission and values. Demonstrating that you align with their passion for providing excellent customer experiences will show your commitment to the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Practise responding to scenarios involving complaints or difficult customers, highlighting your problem-solving abilities and communication skills.
✨Emphasise Continuous Improvement
Abri Group values innovation and continuous improvement. Be ready to discuss how you have contributed to process enhancements in previous roles and how you can bring that mindset to the Customer Liaison Officer position.
