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- Tasks: Engage with luxury clients through emails, DMs, and social media while handling sales inquiries.
- Company: Join Lillicoco, a fast-growing online antique jewellery business in Bristol with a stellar reputation.
- Benefits: Enjoy flexible hours, private healthcare, and performance-based bonuses to boost your earnings.
- Why this job: Be part of a high-performance culture focused on exceptional customer service and personal success.
- Qualifications: 2-3 years in luxury retail and 1-2 years in the jewellery industry required; degree preferred.
- Other info: Opportunity for growth as we expand and innovate in the antique jewellery market.
The predicted salary is between 20800 - 30000 £ per year.
ROLE SUMMARY:
This is a rare opportunity to join a fast-growing online jewellery business based in the heart of Bristol. This is a rewarding customer-facing role, interacting directly with a luxury clientele and with the capacity for high earning potential.
As an ecommerce retailer, most of our communication with our customers is through emails, DMs and social media platforms. This is an inside sales position demanding the highest levels of professionalism and customer service.
You will need to be able to demonstrate exceptional attention to detail, organisation, time management, written communication skills and emotional intelligence.
Permanent, Full Time
Monday to Friday 8am – 5pm (40 hours per week). Flexitime available.
The role is office based since you will need to regularly handle jewellery in person to answer sales and customer service enquiries, but work from home can be arranged occasionally where convenient.
COMPENSATION
- £28.6k OTE – £26k basic plus discretionary quarterly and annual bonuses.
- Annual pay reviews to drive up your earnings in line with performance and development.
- BUPA healthcare
- Private pension
THE COMPANY:
Lillicoco is an online antique jewellery business based in Clifton, Bristol. Founded in 2016, we have quickly become one of the most reputable sellers of antique and vintage jewellery online.
It is our mission to make Lillicoco the largest and most trusted online antique jewellery store in the world.
We are currently a team of fourteen, and you would be joining a friendly, focused and ambitious company with a shared sense of drive and purpose.
Lillicoco has a culture of high performance. We aim to deliver industry-leading levels of customer service and professionalism for our clients.
ABOUT YOU:
- You are driven by personal success as well as the success of the company.
- You have a track record of delivering over target in a sales environment.
- You have experience in the jewellery industry, with an understanding of gemstones and precious metals.
- You have excellent attention to detail, organisation and time management.
- You are eloquent, articulate, and concise in your communication, and you have excellent spelling and grammar.
- You are confident in the use of content management systems and spreadsheets.
- You want to take on responsibility in your role and feel valued for your efforts.
YOUR RESPONSIBILITIES:
- Handle sales enquiries from introduction to close across different platforms (Email, Etsy, Instagram etc).
- Build and nurture relationships with high-value clients and customers.
- Meet high-value clients face to face on premises for viewings and appointments.
- Coordinate internally with other stakeholders at Lillicoco to build and refine campaigns and events to generate new leads.
- Stay on top of essential administration surrounding your role. Update content management systems, ensure that customer invoices and payments are being made on time and that special requests are taken into account quickly and accurately.
- Manage problems that occasionally arise with orders, including shipping issues and return requests.
- Liaise with the dispatch team to ensure that customer’s orders are being sent out promptly, and that returns are processed properly.
EXPERIENCE:
- 2-3 years of luxury retail / ecommerce sales experience.
- 1-2 years experience in the jewellery industry (manufacturing, retail or ecommerce).
QUALIFICATIONS:
- Bachelors level degree or above preferred, demonstrating competence in written and verbal communication.
FURTHER INFORMATION:
Lillicoco has been trading since 2016 and has closed several successful equity and debt funding rounds. We will be continuing to take on more investment to drive growth in 2025 and beyond.
You will be building on our excellent reputation and brand strength to reach new audiences and to inspire and educate our existing customers.
At Lillicoco, all staff benefit from private healthcare provided by Bupa. Flexible hours are available and you can earn quarterly and annual bonuses based on your own performance, and the performance of the company.
HOW TO APPLY:
If you feel that you would be a perfect fit for the role and are excited about embarking on a new challenge, then please apply today through LinkedIn by uploading your CV and cover letter.
For details on how we will use and protect your personal information, please view our recruitment privacy policy using the URL below:
Jewellery Sales & Customer Service Executive employer: Lillicoco
Contact Detail:
Lillicoco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Sales & Customer Service Executive
✨Tip Number 1
Familiarize yourself with the luxury jewellery market and current trends. This knowledge will help you engage confidently with high-value clients and demonstrate your expertise during interactions.
✨Tip Number 2
Practice your communication skills, especially in written formats like emails and social media messages. Since most of the customer interactions are online, being articulate and concise is key to making a great impression.
✨Tip Number 3
Showcase your emotional intelligence by preparing for potential customer scenarios. Think about how you would handle various customer inquiries or complaints, as this will highlight your problem-solving abilities.
✨Tip Number 4
Network within the jewellery industry and connect with professionals on platforms like LinkedIn. Building relationships can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Jewellery Sales & Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail and the jewellery industry. Emphasize any relevant sales achievements and skills that align with the job description, such as attention to detail and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the jewellery industry and your understanding of gemstones and precious metals. Mention specific examples of how you've successfully handled customer inquiries and built relationships in previous roles.
Showcase Communication Skills: Since the role requires excellent written communication, ensure your application is free from spelling and grammatical errors. Use clear and concise language to demonstrate your ability to communicate effectively with high-value clients.
Highlight Relevant Experience: Detail your 2-3 years of experience in luxury retail or ecommerce sales, and specifically mention any roles related to the jewellery industry. This will help the employer see that you have the necessary background for the position.
How to prepare for a job interview at Lillicoco
✨Showcase Your Passion for Jewellery
Make sure to express your enthusiasm for the jewellery industry during the interview. Share any personal experiences or knowledge about gemstones and precious metals that demonstrate your genuine interest in the field.
✨Demonstrate Exceptional Communication Skills
Since this role involves interacting with luxury clientele, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in previous roles, especially through emails and social media.
✨Highlight Your Sales Achievements
Be ready to discuss your track record in sales. Prepare specific examples of how you have exceeded targets in past positions, and explain the strategies you used to build and nurture client relationships.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges that may arise in a customer service role, such as shipping issues or return requests. Be prepared to discuss how you would handle these situations, showcasing your emotional intelligence and attention to detail.
