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- Tasks: Monitor network performance and troubleshoot technical issues in a dynamic 24/7 environment.
- Company: Join Capita, a leading consulting and digital services firm with a global presence.
- Benefits: Enjoy 23 days holiday, flexible leave options, and a range of corporate perks.
- Why this job: Gain hands-on experience in tech while contributing to community-focused projects.
- Qualifications: Strong communication skills and a passion for learning new technologies are essential.
- Other info: We promote diversity and inclusivity, welcoming applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for a Service Operations Analyst to join the team. This role is a 24/7 operational position, requiring shift work (4 days on, 4 days off), including nights.
Responsibilities:
- Monitoring network performance metrics such as latency, packet loss, and throughput to identify issues or anomalies.
- Performing technical configurations and troubleshooting faults on devices including routers, switches, and firewalls.
- Responding promptly to network alerts and managing incidents and service requests within contractual SLAs.
- Escalating complex issues to higher-level engineers or vendors, providing detailed troubleshooting information.
- Updating support requests regularly, informing customers of progress, and conducting handovers to shift colleagues when necessary.
About You:
- Good communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Keen to learn and adapt to new technologies and processes, with a desire to develop technical and customer-facing skills.
About Us: Capita Public Service – LPS Our world-class Local Government Services team supports local councils to improve outcomes and focus on community priorities, managing tax, revenue collection, benefits payments, building control support, IT networks, and more.
What’s in it for You?
- 23 days’ holiday (rising to 27) with the option to buy extra leave.
- Company-matched pension, life assurance, cycle-to-work scheme, paid maternity, adoption, shared parental leave, paternity pay, and more.
- Voluntary benefits including discounts, health & wellbeing, travel, and technology.
- Paid day out for volunteering or charity work.
- Access to Employee Network Groups promoting diversity and inclusion.
Next Steps: If interested, notify your line manager, then click ‘Apply now’ to submit your CV and complete the application. We are an equal opportunity and Disability Confident employer, committed to an inclusive recruitment process. For accessible formats or support, contact Iqbal at reasonableadjustments@capita.com or call 07784 237318. We encourage applications from female and ethnic minority candidates to promote diversity.
About Capita: Capita is a consulting, transformation, and digital services business dedicated to creating better outcomes for all stakeholders, operating across the UK, Europe, India, and South Africa with 55,000 employees.
Service Desk Analyst employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common network performance metrics like latency and packet loss. Being able to discuss these concepts confidently during your interview will show that you understand the core responsibilities of a Service Desk Analyst.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with routers, switches, and firewalls. Consider setting up a home lab or using simulation software to practice configurations and fault diagnosis, which can give you practical examples to share in your discussions.
✨Tip Number 3
Prepare to demonstrate your communication skills by thinking of examples where you've effectively managed incidents or service requests. Highlighting your ability to keep customers informed and work collaboratively with team members will be key.
✨Tip Number 4
Show your eagerness to learn new technologies by researching recent trends in network management and IT operations. Mentioning specific tools or methodologies you've explored can set you apart as a proactive candidate who is ready to adapt.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Service Desk Analyst. Highlight key skills such as communication, problem-solving, and technical knowledge that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles involving network performance monitoring, troubleshooting, or incident management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and how your background aligns with the company's goals. Mention your ability to work in a 24/7 operational environment and your eagerness to learn new technologies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with network performance metrics, troubleshooting techniques, and incident management processes. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Communication Skills
Since good communication is key in this role, prepare to discuss how you've effectively communicated with team members or customers in the past. Be ready to provide examples of how you’ve handled difficult situations or explained technical issues to non-technical users.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions that assess your problem-solving skills. Think of specific instances where you identified and resolved technical issues, and be ready to explain your thought process and the steps you took to reach a solution.
✨Express Willingness to Learn
Highlight your eagerness to learn new technologies and adapt to changing processes. Discuss any relevant training or certifications you have pursued, and express your enthusiasm for professional development within the company.
