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For Companies At a Glance
- Tasks: Support schools with ICT issues, ensuring smooth operations and building relationships.
- Company: Join SBS, a top UK provider of education support services, passionate about empowering schools.
- Benefits: Enjoy 36 days of leave, hybrid work options, and a flexible benefits package.
- Why this job: Perfect for those who want to balance work with school holidays while making a difference.
- Qualifications: Strong communication skills and attention to detail; prior experience in finance is a plus.
- Other info: Term-time only role aligns with school schedules, offering unique work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
About Us:
School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.
About the Role:
We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the London area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!
As an ICT Field Engineer, you'll:
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Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
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Provide remote assistance via our ICT Service Desk when required.
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Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
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Participate in ICT projects, including network upgrades and security enhancements.
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Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures – or even physical disruptions like floods.
Work-Life Balance That Matches School Life:
This role is offered on a Term Time Only basis, aligning with school term schedules. This means you'll enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments – perfect for candidates who value having school holidays free.
About You:
If you can demonstrate the following, we'd love to hear from you:
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You will have excellent verbal and written communication skills, when delivering a professional level of communication to school accounts we work with.
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You'll need to have an attention to detail, taking pride in the quality and accuracy of the work which you produce for our clients.
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You'll be a great collaborator, with the ability to work productively and build relationships with internal business users and external vendors.
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Some prior experience in a similar Finance role supporting clients will be advantageous.
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Willingness to undertake an Enhanced DBS check.
Our Benefits:
As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
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Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
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Hybrid or remote working across the country.
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Learning & Development.
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Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
SBSINDEED!
ICT Field Engineer, London (Term-Time Only) employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer, London (Term-Time Only)
✨Tip Number 1
Familiarize yourself with the specific ICT tools and software mentioned in the job description, such as Office 365 and Google Workspace. Being able to demonstrate your proficiency in these applications during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have working directly with schools or educational institutions. Sharing specific examples of how you've successfully resolved ICT issues in a school setting can make you stand out as a candidate who understands the unique challenges faced by educational staff.
✨Tip Number 3
Prepare to discuss your approach to building relationships with end-users. Since this role emphasizes collaboration and communication, think of examples where you've effectively engaged with clients or colleagues to solve problems and improve service delivery.
✨Tip Number 4
Since the position is term-time only, be ready to express how this aligns with your personal commitments. Showing that you value work-life balance and understand the importance of school schedules can resonate well with the hiring team.
We think you need these skills to ace ICT Field Engineer, London (Term-Time Only)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly in educational settings. Emphasize your technical skills with Office 365, Google Workspace, and network infrastructure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for education and your ability to solve ICT challenges. Mention specific examples of how you've successfully supported clients or resolved technical issues in the past.
Highlight Communication Skills: Since excellent verbal and written communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical audiences.
Showcase Collaboration Experience: Discuss your experience working collaboratively with teams or clients. Highlight any instances where you built strong relationships with users or vendors, as this is key for the role.
How to prepare for a job interview at School Business Services
✨Show Your Technical Skills
Be prepared to discuss your experience with Office 365, Google Workspace, and network infrastructure. Highlight specific examples where you've successfully resolved ICT issues in a school environment.
✨Demonstrate Communication Skills
Since you'll be interacting with school staff, it's crucial to showcase your verbal and written communication skills. Practice explaining technical concepts in a way that's easy for non-technical users to understand.
✨Emphasize Problem-Solving Abilities
Prepare to share instances where you've tackled critical incidents or unexpected challenges. Discuss your approach to troubleshooting and how you implement both temporary and permanent solutions.
✨Highlight Collaboration Experience
Talk about your ability to work with diverse teams and build relationships with both internal users and external vendors. Provide examples of successful collaborations that led to improved outcomes.
