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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage customer projects efficiently.
- Company: Join a leading utility infrastructure solutions provider committed to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, 30 days holiday, and a supportive work environment.
- Why this job: Be part of a friendly team with growth opportunities in a thriving industry.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a 12-month maternity cover position with potential for career progression.
The predicted salary is between 26025 - 36435 £ per year.
Join Our Dynamic Team – Make an Impact in a Growing Industry!
About Us
Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:
- Innovative metering and data services
- Future-proofed network construction and ownership solutions
- Sustainable, low-carbon energy services
We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK's most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.
Why Join Us?
We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:
- Competitive Salary & Bonus – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus.
- Excellent Work-Life Balance – Enjoy 30 days of holiday, increasing to 35 days over time.
- Job Security & Stability – Join a financially robust company in a thriving industry with long-term career prospects.
- Support & Well-being – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur.
- Friendly, Inclusive Culture – Become part of a welcoming and diverse team where your contributions are valued.
- Growth & Development Opportunities – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.
What Will You Be Doing?
As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:
- Providing outstanding customer service – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
- Managing customer projects – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
- Handling customer escalations – using problem-solving skills to resolve issues professionally and confidently.
- Collaborating with key stakeholders – working closely with sales and operational teams to support business growth.
- Maintaining service level agreements (SLAs) – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
- Administrative support – assisting with new business requests and contract renewals to keep workflows efficient.
- Driving continuous improvement – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.
Who Are We Looking For?
We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:
- Previous experience in customer service – whether from an office, retail, hospitality, or other fast-paced industries.
- Strong organisational and time management skills – able to juggle multiple priorities effectively.
- Excellent communication skills – both written and verbal, with a professional and friendly approach.
- A tech-savvy mindset – comfortable using Microsoft Excel, Word, and Outlook.
- A solution-oriented approach – someone who can take ownership of challenges and drive positive outcomes.
Ready to Join Us?
If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey.
Customer Support Coordinator - 12m maternity cover employer: Energy Assets Group Limited
Contact Detail:
Energy Assets Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator - 12m maternity cover
✨Tip Number 1
Familiarise yourself with the utility infrastructure industry. Understanding the key players and current trends will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and ability to handle escalations effectively.
✨Tip Number 3
Brush up on your organisational skills by practising how to manage multiple tasks simultaneously. You might want to create a mock project plan to demonstrate your ability to track requests from start to finish.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Support Coordinator - 12m maternity cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, project management, and problem-solving. Use specific examples that demonstrate your ability to handle customer inquiries and manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in fast-paced environments and how your skills align with the responsibilities of a Customer Support Coordinator.
Highlight Key Skills: In your application, emphasise your organisational skills, communication abilities, and tech-savviness. Mention your proficiency with Microsoft Excel, Word, and Outlook, as these are crucial for the role.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your solution-oriented approach. Discuss situations where you successfully resolved customer issues or improved processes, demonstrating your proactive mindset.
How to prepare for a job interview at Energy Assets Group Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, whether in an office, retail, or hospitality setting. Be ready to share specific examples of how you handled customer inquiries and resolved issues effectively.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple priorities and keep track of various projects. You might want to mention any tools or methods you use to stay organised, as this role requires strong time management skills.
✨Communicate Clearly and Confidently
Since excellent communication is key for this position, practice articulating your thoughts clearly. Use a friendly and professional tone during the interview, and be prepared to answer questions about how you would handle customer escalations.
✨Emphasise Your Tech Savviness
Familiarity with Microsoft Excel, Word, and Outlook is essential. Be ready to discuss your experience with these tools and how you've used them to enhance your work efficiency in past roles.
