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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join Natwest Group, a leading financial services provider in the UK.
- Benefits: Enjoy competitive salary, flexible rewards, generous holiday, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: This is a 6-month role with comprehensive training and career development opportunities.
Join us as a Customer Service, Personal Banker in Bath. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive salary starting at £26,010 pro rata for the hours you work.
- You’ll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (6 months) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (6 months)
✨Tip Number 1
Familiarise yourself with the banking products and services offered by StudySmarter. Understanding these will help you engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer-facing role.
✨Tip Number 3
Showcase your passion for customer service by sharing relevant experiences in your discussions. Think of specific examples where you went above and beyond to assist a customer, as this will highlight your commitment to excellent service.
✨Tip Number 4
Research common challenges faced by customers in banking and think about how you would address them. Being prepared with solutions will demonstrate your proactive approach and readiness to enhance the customer experience.
We think you need these skills to ace Customer Service - Personal Banker (6 months)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service - Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your communication skills, attention to detail, and any previous banking or financial services experience.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your motivation to help customers achieve their financial goals. Use specific examples from your past experiences to demonstrate your skills and commitment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at NatWest Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to outstanding service.
✨Prepare for Common Banking Scenarios
Familiarise yourself with common banking requests such as payments, balance enquiries, and transfers. Be ready to discuss how you would handle these situations and provide a seamless experience for customers.
✨Highlight Your Communication Skills
Strong communication is key in this role. Practice explaining complex banking products in simple terms, as you may need to do this during the interview. This will show that you can effectively convey information to customers.
✨Demonstrate Teamwork and Flexibility
Since you'll be working as part of a team, share examples of how you've successfully collaborated with others in previous roles. Also, be prepared to discuss your flexibility regarding working hours, as this is important for the position.
