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- Tasks: Support National Account Customers with day-to-day management and relationship building.
- Company: Join Culligan, a leader in water solutions, committed to customer satisfaction.
- Benefits: Enjoy 23 days' holiday, a pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Make a real impact on customer experience and company growth while developing your skills.
- Qualifications: Strong negotiation skills and expertise in customer retention are essential.
- Other info: This is a Fixed Term Contract for 14 months with potential for growth.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to welcome an enthusiastic and motivated individual to join our Managed Accounts team here at Culligan! Within this role, you will be assisting our National Account Customers to thrive through dedicated day-to-day Account Management. Working with the National Account Support Manager, this role provides a support network for the National Account Sales Executives within the sales function of Culligan, ensuring their customers and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience. This role is vital in ensuring the success and longevity of our National Accounts within the Managed Accounts Department. Your proactive approach to account health, customer experience, and retention will directly impact the company's growth and revenue.
Please note this is a Fixed Term Contract for 14 Months.
What this role involves:
- Building and maintaining meaningful relationships with key contacts/DMs within your customer portfolio.
- Acting as a direct contact for customers in your portfolio, ensuring satisfactory resolution of all needs.
- Achieving and exceeding Unit and Consumable revenue growth targets for the allocated customer pool.
- Working with interdependent teams to encourage customers to use automated/digital working methods.
- Serving as a trusted KAM partner to enable increased performance and optimisation of the portfolio(s).
- Governance of CRM/ERP updates, ensuring pipeline, lead source and customer data remain current.
- Owning and developing internal stakeholder relationships to support the needs of the KAM and customers.
- Monitoring Rebate Schemes, ensuring monthly accruals are executed timely and accurately by Finance.
- Collaborating with the customer and Cash Collection team to prevent growing balances and aged debt.
- Highlighting price errors to reduce invoice queries and credit notes whilst ensuring goods are charged.
- Assisting with review meetings in partnership with KAM, ensuring escalations are handled with priority.
- Supporting with price/tactical increase activities to defend the targeted revenue gain and relationships.
- Supporting your team and Line Manager in the delivery of business objectives.
- Maintaining strong communications with customers, all departments, and colleagues.
- Complying with and suggesting improvements to the customer journey, policies, and processes.
- Positively promoting the brand and company mission, living by and promoting our company values.
What we are looking for:
- Strong negotiation skills at a B2B level.
- Expertise in Customer Retention.
- Strong oral and written skills, building and leading rapport at all levels internally and externally.
- Ability to handle diverse and competing priorities against a deadline.
Benefits include:
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to ongoing learning and development with our online learning platform
- Free onsite parking
- Life Assurance
National Account Support Advisor employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Support Advisor
✨Tip Number 1
Familiarise yourself with Culligan's products and services. Understanding the specifics of what we offer will help you engage more effectively with potential customers and demonstrate your commitment to their success.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management. They can provide valuable insights into the role and share tips on how to excel in the position.
✨Tip Number 3
Prepare to discuss your negotiation skills and customer retention strategies during the interview. Be ready to share specific examples from your past experiences that highlight your ability to build relationships and resolve issues.
✨Tip Number 4
Showcase your ability to handle diverse priorities by discussing how you've managed multiple tasks or projects simultaneously in previous roles. This will demonstrate your organisational skills and readiness for the fast-paced environment at Culligan.
We think you need these skills to ace National Account Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a National Account Support Advisor. Emphasise your customer retention expertise and any previous account management roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with clients and handled competing priorities in past positions.
Highlight Key Skills: In your application, focus on your strong negotiation skills and ability to communicate effectively at all levels. Provide examples of how you've used these skills to achieve positive outcomes in previous roles.
Showcase Your Proactive Approach: Demonstrate your proactive approach to account health and customer experience in your application. Share instances where you took initiative to improve processes or enhance customer satisfaction.
How to prepare for a job interview at Culligan UK limited
✨Showcase Your Relationship-Building Skills
Since the role involves building and maintaining relationships with key contacts, be prepared to discuss your experience in managing client relationships. Share specific examples of how you've successfully nurtured partnerships in previous roles.
✨Demonstrate Your Customer Retention Expertise
Highlight your strategies for customer retention during the interview. Discuss any successful initiatives you've implemented that led to improved customer satisfaction and loyalty, as this is crucial for the National Account Support Advisor position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and negotiation skills. Prepare for scenarios where you might need to resolve customer issues or negotiate terms, and think through how you would handle these situations effectively.
✨Familiarise Yourself with Culligan's Values
Research Culligan's mission and values before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute positively to their company culture and objectives.
