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- Tasks: Support boiler installations, provide technical training, and resolve customer issues across Central Scotland.
- Company: Join a leading global manufacturer of domestic gas and oil boilers.
- Benefits: Enjoy a competitive salary, company van, health insurance, and 22 days holiday plus stats.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Must be ACS certified with boiler fault-finding experience and excellent communication skills.
- Other info: Work Monday to Friday with opportunities for weekend support and career progression.
The predicted salary is between 24000 - 48000 £ per year.
Gas Engineer Technical Specialist for Boiler Manufacturer in the Central Belt region (G, CA, DG, EH, FK, KA, ML, PA, TD postcodes). Are you a Gas Engineer with strong communication skills? Could you deliver training, support service partners and be the technical specialist in a region? Reside within the Central Belt region.
A worldwide Manufacturer of Domestic Gas & Oil Boilers is seeking a Gas Engineer to provide field technical support across the Central Scotland region, Monday to Friday.
The Role
Based from home, but working across the region, you will represent the company, supporting their boiler range. This includes providing technical support on the heating products to installers, service engineers, and sales staff. There is a clear focus on customer satisfaction along with a commercial awareness in providing breakdown service and technical support on the company’s heating products, whilst ensuring the highest standards of safety and customer satisfaction.
Duties
- Carry out breakdown and service visits to installers and end users throughout the allocated region.
- Support the Technical/Service help line for the sales team and customers, including daily & weekend phone call rota cover.
- Support the Sales Department by meeting installers, attending breakfast mornings and evenings, including trade presentations to enhance overall performance within the region.
- Supervise service agents, involving periodic visits to review their performance, checking adherence to standards and procedures, stock levels, and training needs.
- Identify & deliver training using various methods from PowerPoint to live demonstrations.
- Deal positively with customer complaints, resolving them speedily and cost-effectively while maintaining high levels of customer satisfaction.
- Play a pro-active role in achieving personal and group objectives as part of a team.
- Effectively communicate ideas, views, and initiatives with team members and management.
Your Experience
You will be a Gas Engineer with a track record in Boiler Breakdown & Fault-Finding, looking to progress your career and share your knowledge & experience. You will be a self-motivated gas engineer, organised with good customer-facing skills and boiler breakdown/fault-finding ability. Product training will be provided to those who possess:
- Boiler Fault-Finding experience.
- ACS certified; Oil or LPG experience would be an advantage.
- Excellent communication skills, both verbal & written.
- Able to build relationships & deliver training.
- Full UK Driving licence.
- Reside within the G, CA, DG, EH, FK, KA, ML, PA, TD postcode areas.
Key Skills Required
- Strong technical background.
- Strong process and procedural understanding.
- Demonstrate initiative and willingness to take on responsibilities and challenges.
- Self-motivated and enthusiastic.
- IT literate.
Remuneration & Benefits
Monday to Friday. A package of circa £40,000 based on circa £37,000 basic + extra payments for providing ad-hoc weekend technical support to service partners. Ad hoc Tech Support via phone 1 in 8 weekends & one Bank Holiday. Company Van (private use option). Laptop, Tablet & Phone. 22 days holiday + Stats (increasing by 1 day a year after 2 years service). Company Pension (after successful probation). Private Health Insurance (after 2 years of service). Bonus.
Interested in progressing your career with a manufacturer? Please apply and call Start Monday now!
Gas Engineer Manufacturer employer: Start Monday Ltd
Contact Detail:
Start Monday Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer Manufacturer
✨Tip Number 1
Familiarise yourself with the specific boiler products offered by the manufacturer. Understanding their features and common issues will help you stand out during interviews, as you'll be able to demonstrate your technical knowledge and how it applies to the role.
✨Tip Number 2
Network with other professionals in the gas engineering field, especially those who have experience with the manufacturer's products. Attend industry events or local meet-ups to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experiences in training and supporting others. Highlight any instances where you've successfully resolved customer complaints or improved service processes, as these skills are crucial for the role.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex technical concepts to non-technical audiences. This is vital for the role, as you'll need to train installers and service agents effectively.
We think you need these skills to ace Gas Engineer Manufacturer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Gas Engineer, particularly in boiler breakdown and fault-finding. Emphasise your communication skills and any relevant certifications, such as ACS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you've successfully delivered training or resolved customer complaints to demonstrate your suitability.
Highlight Relevant Skills: In your application, clearly outline your technical background and process understanding. Mention your ability to build relationships and deliver training, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Start Monday Ltd
✨Showcase Your Technical Expertise
As a Gas Engineer, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with boiler breakdowns and fault-finding, as well as any relevant certifications like ACS. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Emphasise Communication Skills
Since the role involves training and supporting service partners, strong communication skills are essential. Practice explaining complex technical concepts in simple terms. You might even want to prepare a brief training demonstration to showcase your ability to convey information effectively.
✨Demonstrate Customer Focus
Customer satisfaction is a key aspect of this role. Be ready to share examples of how you've handled customer complaints or provided exceptional service in the past. This will show that you understand the importance of maintaining high standards and can contribute positively to the company's reputation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about situations where you've had to make quick decisions under pressure, especially related to technical support or training. This will help you illustrate your initiative and willingness to take on challenges.
