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- Tasks: Support daily operations, lead the team, and ensure exceptional customer service.
- Company: Join The Scotsman Group, a top hospitality company in Scotland with diverse venues.
- Benefits: Enjoy TRONC tips, Wagestream pay access, discounts, bonuses, and flexible working.
- Why this job: Be part of a dynamic team, develop your career, and make a real impact.
- Qualifications: Experience in hospitality, strong leadership skills, and a customer-first mindset required.
- Other info: Opportunity for career growth through training and development programmes.
The predicted salary is between 24000 - 36000 £ per year.
About Us: The Scotsman Group is one of Scotland's leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.
Position Overview: As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.
Key Responsibilities:
- Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction.
- Lead and motivate the team to deliver outstanding service and meet business goals.
- Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution.
- Assist in training, mentoring, and developing staff to maintain high standards.
- Oversee inventory, stock management, and ordering, ensuring the venue is fully operational.
- Manage cash handling, financial transactions, and daily banking procedures.
- Ensure compliance with health, safety, and licensing regulations.
- Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue.
- Assist with performance monitoring, reporting, and driving sales growth.
- Step into the General Manager role as needed during their absence.
What We’re Looking For:
- Proven experience in hospitality, retail, or a similar customer-facing environment.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work well under pressure in a fast-paced environment.
- A customer-first mindset with a commitment to delivering exceptional service.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of food, beverage, or hotel operations is an advantage.
- A proactive and results-driven approach to managing business operations.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply:
If you’re ready to take the next step in your hospitality career with the Scotsman Group, we’d love to hear from you. Apply now and one of our friendly team will be in touch.
Assistant Manager employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the Scotsman Group's venues and their unique offerings. Understanding their brand and customer experience will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network within the hospitality industry, especially in Scotland. Attend local events or join online forums to connect with current employees or others in similar roles. This can provide valuable insights and potentially a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or improved customer service in previous roles. Highlighting your leadership skills and customer-first mindset will resonate well with the hiring team.
✨Tip Number 4
Be ready to showcase your knowledge of health, safety, and licensing regulations relevant to the hospitality sector. This demonstrates your proactive approach and readiness to ensure compliance in your role as Assistant Manager.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Company: Familiarise yourself with The Scotsman Group's values and mission. Highlight your understanding of their commitment to exceptional customer experiences in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in hospitality or customer-facing roles. Emphasise leadership skills and any specific achievements that demonstrate your ability to manage teams and improve service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer service challenges or led a team in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as multitasking, communication, and a customer-first mindset. Use concrete examples to illustrate these skills in action.
How to prepare for a job interview at Scotsman
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about working in this field and how you can contribute to creating exceptional experiences for guests.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need strong leadership abilities. Prepare to discuss your previous experiences in managing teams, motivating staff, and resolving conflicts. Highlight any successful initiatives you've led that improved team performance or customer satisfaction.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and inquiries. Think of a few scenarios where you successfully resolved issues or turned a negative experience into a positive one. This will showcase your customer-first mindset and problem-solving skills.
✨Know the Venue and Its Offerings
Research the Scotsman Group and its venues before the interview. Familiarise yourself with their menu offerings, services, and any recent promotions. This knowledge will demonstrate your genuine interest in the role and help you stand out as a candidate.
