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For Companies At a Glance
- Tasks: Support Sales, Service, and Applications teams while enhancing customer experience.
- Company: Join ZEISS, a global leader in optics and optoelectronics with 175 years of innovation.
- Benefits: Enjoy a collaborative environment, personal development opportunities, and a chance to make an impact.
- Why this job: Be part of a dynamic team where your contributions directly enhance customer satisfaction.
- Qualifications: Previous experience in customer support or administration is preferred; CRM knowledge is a plus.
- Other info: Flexible role with variety and autonomy, perfect for those eager to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
About ZEISS
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. With over 175 years of innovation, ZEISS is a pioneer in industrial quality solutions and a trusted partner to customers worldwide. The IQS (Industrial Quality Solutions) division at our Lutterworth site supports our customers in achieving the highest standards of precision, quality, and reliability. We are currently looking for a versatile and proactive Customer Support Co-ordinator to join our dynamic team.
Role Overview
This is a multipurpose role designed to provide vital support across our Sales, Service, and Applications teams. The successful candidate will ensure the smooth handling of back-office operations and enhance the overall customer experience through excellent coordination and communication.
Key Responsibilities
- Customer Service
- Handle and direct customer requests received via phone, email, or web to the appropriate ZEISS contact.
- Coordinate Net Promoter Score (NPS) activities for Sales, Service, and Applications teams.
- Assist with scheduling and planning customer support requests.
- Communicate with customers regarding ticket/order status and updates.
- Provide day-to-day operational support to all three functions.
- Business Process Support
- Maintain and update Excel sheets and CRM databases with relevant data.
- Assist with business reporting and analytics activities.
- Use business dashboard tools to monitor open tickets for service and application teams.
- Contribute to process improvement initiatives in aftermarket and sales administration.
- Support sales administration processes.
- Manage and supervise several internal and external mailboxes.
- Cover and Support
- Provide ad hoc support across all customer service functions.
- Respond to reasonable management requests promptly and effectively.
- Undertake cross-training to enable coverage across various support roles.
- Assist in the preparation of quotations (web shop, training, contract measurement).
- Perform general administrative tasks including shipping parts, ordering lunches, greeting visitors, and arranging transportation.
- Support order processing functions as required.
Key Skills & Attributes
- Excellent communication and interpersonal skills.
- Strong organisational skills with an ability to multitask and prioritise.
- Proficient in Microsoft Office Suite, particularly Excel; experience with CRM tools is a plus.
- Attention to detail and a proactive, can-do attitude.
- Ability to work both independently and collaboratively within a team.
Qualifications & Experience
- Previous experience in a customer support, administration, or operations role preferred.
- Familiarity with business processes and customer service platforms like Salesforce and SAP is advantageous.
What We Offer
- A collaborative and supportive team environment.
- Opportunities for personal and professional development.
- A role that offers variety, autonomy, and the chance to make a real impact on customer satisfaction and internal efficiency.
If you’re enthusiastic about delivering outstanding support and keen to contribute to a world-class organisation, we would love to hear from you.
Customer Support Co-ordinator employer: ZEISS Group
Contact Detail:
ZEISS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Co-ordinator
✨Tip Number 1
Familiarise yourself with ZEISS and its products. Understanding their technology and customer service philosophy will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this area is crucial for the role. Consider taking a quick online course or tutorial to enhance your abilities, especially in data management and reporting.
✨Tip Number 3
Prepare to discuss your experience with CRM tools like Salesforce or SAP. Even if you haven't used these specific platforms, be ready to talk about similar systems you've worked with and how they relate to customer support.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will highlight your ability to multitask and prioritise effectively, which is key for this position.
We think you need these skills to ace Customer Support Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Support Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support, administration, or operations. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to multitask, coordinate effectively, and improve customer satisfaction. Make sure to address why you want to work at ZEISS specifically.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Support Co-ordinator role.
How to prepare for a job interview at ZEISS Group
✨Showcase Your Communication Skills
As a Customer Support Co-ordinator, excellent communication is key. Be prepared to demonstrate your ability to handle customer requests effectively. Use clear and concise language during the interview and provide examples of how you've successfully communicated with customers in the past.
✨Highlight Your Organisational Skills
This role requires strong organisational skills and the ability to multitask. Share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritise your workload and ensure that nothing falls through the cracks.
✨Familiarise Yourself with Relevant Tools
Knowledge of Microsoft Office Suite, especially Excel, and CRM tools like Salesforce or SAP is advantageous. Brush up on these tools before the interview and be ready to discuss your experience with them. If possible, mention any specific projects where you used these tools to improve efficiency.
✨Demonstrate a Proactive Attitude
The ideal candidate for this role should have a proactive, can-do attitude. Prepare to share examples of how you've taken initiative in previous roles, whether it was improving a process or stepping up to support a team member. This will show your potential employer that you're ready to contribute positively to their team.
