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- Tasks: Be the friendly face of our centre, providing top-notch customer service and support.
- Company: Join Workspace, a community-focused company supporting 4,000 businesses in a vibrant environment.
- Benefits: Enjoy 25 days annual leave, health cash plans, and a great work/life balance.
- Why this job: This role offers a fun atmosphere, social events, and opportunities for personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: You'll also coordinate fire evacuations and organise exciting customer events.
The predicted salary is between 28800 - 43200 £ per year.
We have an opportunity for a customer-focused Centre Coordinator with excellent social and administrative skills, who loves building relationships and is a self-starter. As the Centre Coordinator, you will be the first point of contact for anyone entering the building and will be responsible for providing exceptional customer service—going above and beyond to ensure everyone who visits feels at home.
Responsibilities
- Ensure a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers, and visitors.
- Assume the role of Fire Marshall and coordinate fire evacuations as required.
- Liaise with existing and potential customers to strengthen relationships and understand their needs.
- Handle all customer needs and complaints quickly and efficiently to ensure satisfaction.
- Organise customer events and prepare meeting rooms.
Personality and Skills
- We are looking for a great team player who is sociable, outgoing, and can bring their own style to our fun, thriving work environment.
Minimum Requirements
- Experience in a customer-facing environment.
- Proven customer care experience and ability to resolve complaints.
- Strong MS Office skills and knowledge of basic IT packages.
- Excellent verbal and written communication skills.
- Fluency in English.
Benefits
- Along with a competitive salary, you will receive: 25 days annual leave plus 1 day for your birthday, bank holidays, and additional days for length of service.
- Travel Card.
- Health cash plan for health costs.
- Online discounts.
- Access to mental well-being app, Thrive.
- Fully paid training.
- Discounted shares.
- Work/Life balance: Monday to Friday, 9:00-5:30pm.
- Summer and Christmas parties.
- Innovative work environment encouraging your ideas.
- Social events.
- Training and development opportunities.
About Workspace
As a member of the Workspace family, you will be part of a team responsible for the office space of 4,000 of the capital's brightest businesses. We offer more than just office space; we foster a community-focused environment. Our vibrant culture empowers employees to deliver exceptional customer service and thrive. We are proud of our commitment to social and environmental responsibility, including property renovation, our Carbon Net Zero goal, and neighbourhood programs. If this sounds like your kind of environment, apply now to join the Workspace community today.
Center Coordinator employer: Workspace Group
Contact Detail:
Workspace Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Center Coordinator
✨Tip Number 1
Make sure to showcase your customer service skills in any conversations you have with us. Whether it's during an informal chat or a more structured interview, highlight specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 2
Familiarise yourself with our company culture and values. We love team players who are sociable and outgoing, so be prepared to discuss how your personality aligns with our vibrant work environment and how you can contribute to it.
✨Tip Number 3
Demonstrate your organisational skills by preparing thoughtful questions about the role and responsibilities. This shows us that you're proactive and genuinely interested in how you can make a positive impact as a Centre Coordinator.
✨Tip Number 4
If you have experience with event organisation, be ready to share your ideas on how you could enhance customer events at our centre. We appreciate innovative thinkers who can bring fresh ideas to our community-focused environment.
We think you need these skills to ace Center Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles. Emphasise any relevant skills such as conflict resolution, communication, and administrative abilities that align with the Centre Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the responsibilities of the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other IT skills you possess. This is crucial as the role requires strong technical capabilities alongside excellent interpersonal skills.
Showcase Your Personality: Since the company values a sociable and outgoing personality, make sure to convey your enthusiasm and team spirit in your application. Use a friendly tone and express your eagerness to contribute to their vibrant work environment.
How to prepare for a job interview at Workspace Group
✨Showcase Your Customer Service Skills
As a Centre Coordinator, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a welcoming environment.
✨Demonstrate Your Communication Abilities
Strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief introduction about yourself that highlights your relevant experience.
✨Be Ready to Discuss Conflict Resolution
Since handling complaints is part of the role, think of specific instances where you successfully resolved a customer issue. Highlight your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company Culture
Research the company’s values and community-focused initiatives. Showing that you understand and align with their culture can set you apart from other candidates. Be prepared to discuss how you can contribute to their vibrant work environment.
