Mobile Associate - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Establishes relationships with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
• Support team initiatives and create an inclusive environment.

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities:

• Passionate customer advocate with the desire to connect and have fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.
• Effective at balancing customer needs and performance goals.

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel: No

Hourly Base Pay: $17.50

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits:

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Tuition assistance
• Short- and long-term disability
• Voluntary insurance options
• Mobile service & home internet discounts

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder - it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers. By applying for this career opportunity, you’re living our values while investing in your career growth.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to any protected status.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know.