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- Tasks: Join our team as a Front Counter Advisor, greeting customers and managing bookings.
- Company: Aston Autopark is a family-owned Vauxhall Main Dealer with over 35 years of service excellence.
- Benefits: Enjoy flexible hours, 22 days holiday, staff discounts, and a bonus scheme.
- Why this job: Be part of a dynamic team in a rapidly expanding business with a focus on customer satisfaction.
- Qualifications: Motor trade experience preferred; strong organisational skills and a full driving licence required.
- Other info: Flexible working hours with a PM finish and opportunities for additional cover.
The predicted salary is between 24000 - 36000 £ per year.
Flexible working contract available between full and part-time hours with a PM finish working with our existing AM mid-afternoon team, who presently enjoy flexible working and cover our busy service reception.
Aston Autopark are a Vauxhall Main Dealer, Peugeot, Citroen and Ford authorised repairer, as well as holding a used car stock of over 200 vehicles. Established over 35 years ago and family-owned and run, we are a top-rated business for customer service and serve a wide area surrounding our facility. We are expanding rapidly and have room on our 3.5-acre site for further development.
The successful candidate will cover the PM finish which is 6 PM with a start time of between 10 AM and 2 PM under a flexible working contract that will include a minimum of one Saturday morning in three, this can be more, and time can be taken in lieu mid-week to compensate. Additionally, additional cover hours for holidays and absence are available. This is a great opportunity to become part of a great Aftersales Team within a flexible working department.
Responsibilities
- Front of house reception/counter – meet and greet
- Maintaining customer service levels, meeting targets set and deadlines
- Look after the customer bookings and checking vehicles
- Advising customers on the course of action and invoicing any work, whilst maximising any opportunities to upsell through the vehicle health check process
- Encourage customer satisfaction via exit handover and follow-up contact
- Prepare invoices, explain and take payments
- Produce estimates for repair costs and times
- Quote and sell service plans
Qualifications and Qualities
- Motor trade experience in this role or similar
- Great organisational skills
- Proficient in using computer systems
- Full cleaning driving licence
- Highly motivated
- Team Player
- Communicate clearly with customers and colleagues
Working Monday - Friday - Saturday morning as part of a rota with the existing team.
Remuneration will be commensurate with hours contracted and worked, as well as experience and anticipated contribution.
Benefits
- 22 days' holiday plus 8 specified bank holiday days
- Staff discount
- Bonus scheme
Experienced Service Front Counter Advisor employer: Aston Vauxhall
Contact Detail:
Aston Vauxhall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Front Counter Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by Aston Autopark, such as Vauxhall, Peugeot, Citroen, and Ford. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in a front counter or reception setting. Be prepared to share examples of how you've successfully handled customer inquiries and resolved issues, as this will showcase your ability to maintain high service levels.
✨Tip Number 3
Emphasise your organisational skills and ability to manage multiple tasks efficiently. You might want to prepare scenarios where you successfully juggled various responsibilities, as this role requires keeping track of bookings and customer interactions.
✨Tip Number 4
Show your enthusiasm for the automotive industry and your willingness to learn about vehicle health checks and upselling service plans. This can set you apart from other candidates and demonstrate your commitment to contributing positively to the team.
We think you need these skills to ace Experienced Service Front Counter Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade and customer service. Emphasise any roles where you've worked in a front counter or reception capacity, showcasing your organisational skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your motivation for applying and how your skills align with the needs of Aston Autopark, particularly your ability to upsell and maintain customer satisfaction.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with customers and colleagues in previous roles. This is crucial for a position that involves meeting and greeting customers and advising them on services.
Highlight Flexibility and Teamwork: Since the role requires flexible working hours and being part of a team, mention any past experiences where you successfully adapted to changing schedules or collaborated with others to achieve common goals.
How to prepare for a job interview at Aston Vauxhall
✨Showcase Your Customer Service Skills
As an Experienced Service Front Counter Advisor, your ability to interact with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or complaints in the past, highlighting your communication skills and dedication to customer satisfaction.
✨Demonstrate Your Organisational Abilities
This role requires great organisational skills. Be ready to discuss how you manage multiple tasks, such as booking appointments and handling invoicing, while maintaining high service levels. Consider sharing specific strategies or tools you use to stay organised.
✨Familiarise Yourself with the Company
Research Aston Autopark and its services before the interview. Understanding their position as a Vauxhall Main Dealer and their commitment to customer service will help you tailor your responses and show genuine interest in the company.
✨Prepare for Upselling Scenarios
Since upselling is part of the role, think about how you would approach this during customer interactions. Prepare to discuss techniques you've used in the past to identify opportunities for upselling, especially during vehicle health checks.
