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For Companies At a Glance
- Tasks: Provide top-notch service and resolve consumer complaints while upselling products.
- Company: Join Electrolux Group, a global leader in shaping better living for consumers and the planet.
- Benefits: Enjoy hybrid working, 25 days holiday, healthcare cash plan, and employee discounts.
- Why this job: Be part of a diverse team focused on consumer satisfaction and personal development.
- Qualifications: Sales or customer service experience preferred; strong communication and teamwork skills required.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
The predicted salary is between 19500 - 20500 £ per year.
All about the role:
- Location: Luton, LU4 9QQ; hybrid working scheme available after passing probation.
- Salary: £23,500 - £24,500 gross p.a. (based on 37.5 hours/week) + quarterly bonus
- Contract: Permanent
- Full-time: 37.5 hours/week, with variable shifts.
- Contact hours: Monday to Friday, 8am to 6:15pm; Saturdays 9am to 1pm (1 in 4 Saturdays required).
Responsibilities:
- Provide high-quality service to consumers, aligned with department and business expectations.
- Investigate and resolve escalated complaints, owning cases to resolution.
- Proactively manage consumer and customer cases.
- Use feedback tools to understand the consumer journey.
- Identify and respond to consumer needs.
- Drive improvements with the consumer at the center of all activities.
- Contribute to team and departmental enhancements.
- Build relationships through proactive communication with stakeholders.
- Accurately record consumer information on CRM systems, complying with GDPR.
- Seek opportunities to upsell through service.
Qualifications:
- Experience in sales or customer service preferred.
- Passion for delivering excellent consumer experiences.
- Strong communication and influencing skills.
- Active listening skills.
- Attention to detail.
- Teamwork and flexibility.
- Reliable and self-motivated.
- Excellent organizational skills.
- Fluent in English.
Benefits:
- Development opportunities.
- Hybrid working.
- Defined Contribution Pension Scheme (up to 8% company contribution).
- 25 days holiday plus bank holidays.
- Enhanced sick pay.
- Healthcare Cash Plan.
- Life Assurance (3x salary).
- Staff and friends & family discounts.
- Employee Assistance Programme.
- Calm App subscription.
Electrolux Group aims to shape better living for consumers, people, and the planet. We value diversity and collaboration, inviting you to join our global community of over 100 countries. We invest in your development and support your career growth.
Additional Details:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Manufacturing
Contact Center - Consumer Care Agent & Sales employer: Electrolux Group
Contact Detail:
Electrolux Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center - Consumer Care Agent & Sales
✨Tip Number 1
Familiarise yourself with Electrolux's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Practice your active listening skills. As a Consumer Care Agent, you'll need to understand customer needs thoroughly, so consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Being able to share specific instances where you've turned a negative experience into a positive one can set you apart from other candidates.
✨Tip Number 4
Showcase your teamwork abilities during the interview. Since collaboration is key in this role, be ready to discuss how you've worked effectively within a team to achieve common goals.
We think you need these skills to ace Contact Center - Consumer Care Agent & Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Contact Center - Consumer Care Agent & Sales position. Tailor your application to highlight relevant experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in sales or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent consumer experiences. Mention specific examples of how you've resolved complaints or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Electrolux Group
✨Showcase Your Customer Service Skills
Since the role focuses on providing high-quality service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to empathise with customers and resolve issues effectively.
✨Demonstrate Sales Acumen
As upselling is part of the job, think of instances where you've successfully identified opportunities to sell products or services. Discuss your approach to understanding consumer needs and how you can drive sales while maintaining excellent service.
✨Emphasise Teamwork and Flexibility
The role requires collaboration with team members and stakeholders. Be ready to discuss how you've worked in teams before, your adaptability in changing situations, and how you contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to hypothetical scenarios related to customer complaints or sales challenges, demonstrating your thought process and decision-making skills.
