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For Companies At a Glance
- Tasks: Support users with tech issues, resolve queries, and manage incidents via ticketing systems.
- Company: Join a multi-million family-run business that values its staff and promotes a positive culture.
- Benefits: Enjoy a salary up to £30,000, free parking, and excellent career prospects in a modern workspace.
- Why this job: Be part of a forward-thinking team with opportunities for growth and development in tech support.
- Qualifications: Minimum 12 months experience in helpdesk roles, strong customer service, and communication skills required.
- Other info: Commutable from various West Yorkshire locations; equal opportunity employer.
The predicted salary is between 21600 - 30000 £ per year.
About the Service Desk Analyst / 1st Line Support Analyst role:
This position offers a salary of up to £30,000 (DOE) in Huddersfield, West Yorkshire. The company is a multi-million family-run business that values its staff.
Role Responsibilities:
- Provide support as a Service Desk Analyst / 1st Line Support / Helpdesk Analyst.
- Have technical knowledge and experience of Windows 11, Office 365, Active Directory, and Group Policies.
- Resolve incidents, user queries, and faults via ticketing systems to SLA standards.
- Escalate cases to relevant support teams when necessary.
- Possess good problem-solving and diagnostic skills.
- Troubleshoot hardware issues and repair laptops, desktops, and printers.
- Diagnose and resolve various software issues.
- Exhibit strong verbal communication, customer service, and organizational skills.
Working Hours & Benefits:
- Monday to Friday, 9 am - 5 pm, with an on-call rota.
- Opportunity to work in a modern building for a market-leading, forward-thinking organization.
- Excellent career prospects and a basic salary up to £30,000 (DOE).
- Free parking and superb benefits.
Location:
This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, and Dewsbury, West Yorkshire.
Additional Information:
Fusion People are committed to promoting equal opportunities regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business.
Service Desk / Helpdesk / 1st Line Support Analyst employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk / Helpdesk / 1st Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Office 365, and Active Directory. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Being able to demonstrate your ability to handle user queries and resolve issues calmly and effectively will impress potential employers.
✨Tip Number 3
Research the company culture and core values of the business you're applying to. Tailoring your conversation during interviews to reflect how your personal values align with theirs can make a strong impression.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the interview process and what the company looks for in a candidate, helping you prepare more effectively.
We think you need these skills to ace Service Desk / Helpdesk / 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11, Office 365, and Active Directory. Use specific examples of how you've resolved incidents or user queries in previous roles to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and your ability to communicate effectively with both internal and external customers. Mention your problem-solving abilities and any relevant technical knowledge.
Showcase Relevant Experience: When detailing your work history, focus on your experience in helpdesk or 1st line support roles. Include any specific achievements or metrics that showcase your success in resolving issues and maintaining SLA standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at TieTalent
✨Brush Up on Technical Knowledge
Make sure you're well-versed in Windows 11, Office 365, Active Directory, and Group Policies. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Showcase Your Customer Service Skills
Since this role involves supporting both internal and external customers, be ready to share examples of how you've provided excellent customer service in the past. Highlight any specific situations where you resolved issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting hardware and software issues. Think of specific examples where you diagnosed a problem and the steps you took to resolve it, as this will showcase your analytical skills.
✨Practice Clear Communication
Strong verbal communication is essential for this role. Practice explaining technical concepts in simple terms, as you may need to communicate with users who aren't tech-savvy. This will help you stand out during the interview.
