Chief Technology Officer

Chief Technology Officer (CTO)

Reports to: CEO

Leads: IT Support Team (2), Development Team (3), Team Leader, and Product Manager (in hiring)

Scope: Two businesses, multiple client bases (including government), remote & office staff

The Role

The CTO will oversee both our IT Support and Software Development teams, ensuring operational excellence, secure and scalable infrastructure, and consistent delivery of high-quality solutions. You’ll also lead initiatives to gain ISO accreditations and build partnerships with major cloud providers (AWS, Microsoft, Google).

This role requires a strategic thinker who can also roll up their sleeves to support and grow the team, embed automation, and build robust, scalable processes across both technical divisions.

Key Responsibilities

Technology Strategy & Leadership

• Define and execute the company’s overall technology roadmap across IT operations and software engineering.
• Align tech initiatives with business goals and client needs (commercial & government).
• Champion innovation and continuous improvement.

Team Leadership & Development

• Lead and manage the IT support and software development teams.
• Coach the existing Team Leader and support the integration of a new Product Manager.
• Recruit, retain, and develop high-performing technical talent.

IT Operations & MSP Readiness

• Oversee IT infrastructure, helpdesk, remote and on-site support across two businesses.
• Standardise onboarding/offboarding and implement automation using tools like n8n.
• Select and implement ITSM/RMM platforms to enable MSP operations and SLA tracking.

Software Development Oversight

• Guide product development initiatives using Python, JavaScript, and automation platforms (n8n).
• Ensure software delivery follows agile best practices, CI/CD pipelines, and code quality standards.
• Liaise with clients, product managers, and government stakeholders for requirements and delivery.

Accreditations & Cloud Partnerships

• Lead ISO accreditation projects (ISO 27001, 9001, 20000).
• Own the AWS, Google, and Microsoft partner journey — from technical compliance to certification.
• Ensure security, data protection, and compliance frameworks are implemented and maintained.

Skills & Experience

Essential:

• Proven leadership experience across both IT operations and software development.
• Experience managing hybrid teams and scaling technical operations.
• Strong understanding of IT service management and MSP models.
• Technical knowledge of Python, JavaScript, and automation tools like n8n.
• Experience with ISO standards and cloud partnership ecosystems (AWS, Azure, Google Cloud).
• Experience: 8+ years in IT/Tech roles, 3+ years in leadership. Experience in B2B, SaaS, or MSP models preferred.
• Soft Skills: Strong communicator, proactive leader, commercially aware, capable of translating tech to business.

Desirable:

• Previous experience working with public sector or government clients.
• Certifications: AWS/Azure/GCP, ISO Lead Implementer, ITIL, or similar.
• Familiarity with ITSM tools (e.g., ConnectWise, Autotask, NinjaOne) and DevOps tools.

What You’ll Get

• Competitive salary and performance-based bonuses
• Opportunity to shape the future of a growing tech and BPO business
• High-impact role working directly with the CEO and senior leadership
• Flexible hybrid working with autonomy and support
• Professional development and certifications encouraged