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- Tasks: Welcome guests and provide exceptional service during night shifts.
- Company: Aimbridge Hospitality EMEA manages over 1,600 hotels, including the stylish Aloft Hotels.
- Benefits: Enjoy hotel discounts, subsidised meals, and a £350 annual wellbeing allowance.
- Why this job: Join a vibrant team focused on creating memorable experiences in a fun environment.
- Qualifications: Bring your personality and passion for hospitality; experience is not required.
- Other info: Flexible work-life balance and opportunities for personal and professional growth await you.
The predicted salary is between 24000 - 36000 £ per year.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. Aloft Hotels are designed for global travelers who appreciate open spaces, open thinking, and open expression. This is a place where travel creates possibilities, style is essential, connectivity keeps pace with you, social scenes are vibrant, and the only direction is forward.
The Eastside Rooms offers a unique environment that blends the innovation of the future with Birmingham's iconic heritage. Think stylish with a touch of cool, professional with a touch of fun. We focus on creating exceptional experiences. Attention to detail combined with a distinctive attitude helps us create memorable occasions. Traditional yet contemporary, this is The Eastside Rooms.
What is in it for you? We aim to promote a work-life balance that benefits both our team and the business. Feel free to discuss your flexibility needs during the interview, and we will explore possibilities for the role.
- Hotel discounts across our portfolio – staff rates and up to 50% off food & beverage and spa services
- Subsidized meals on duty
- Paid breaks
- Financial support for childcare from day one of employment
- Annual wellbeing allowance of £350 from your second year of employment
- A minimum of 30 days holiday or equivalent for condensed hours
- Salary sacrifice schemes – holiday purchase and cycle-to-work
- Wagestream – access up to 40% of earned pay before payday and set automatic savings for financial wellbeing
- 24/7 access to our employee assistance program
- Company sick pay for peace of mind during illness
- Annual reviews for salary and benefits
- Boomerang – Aimbridge's internal sales lead program, with uncapped 5% commission on actualized revenues
- Commitment to your personal and professional growth through our Learning & Development programs
- Recognition initiatives, including team appreciation days, quarterly and annual awards, and on-the-spot rewards via our online platform
A day in the life of… As a Night Guest Service Assistant, you will be the first point of contact for our guests. Your role involves welcoming guests from around the world with a friendly smile and providing exceptional service. You will collaborate with your team to ensure smooth and efficient shifts, delivering the best possible guest experience every time.
What do we need from you? To succeed in this role, you should be passionate about delivering an exceptional guest experience and embody our brand standards. At Aimbridge, we prioritize personality over experience, so bring your personality and a flair for hospitality.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits… At Aimbridge, we recognize that our people are the heart of our business. As a global leader, we are committed to representing our diverse community and enabling everyone to Be Their Best Selves.
Night Guest Service Assistant employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Assistant
✨Tip Number 1
Familiarise yourself with Aloft Hotels' unique brand identity and values. Understanding their focus on open spaces, connectivity, and vibrant social scenes will help you align your personality and approach to hospitality with what they seek in a Night Guest Service Assistant.
✨Tip Number 2
Showcase your passion for guest service during any interactions you have with the team. Whether it's through networking or during the interview process, demonstrating your enthusiasm for creating exceptional experiences can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle various guest scenarios, especially in a night setting. Think of examples where you've gone above and beyond to ensure guest satisfaction, as this will highlight your commitment to the role and your problem-solving skills.
✨Tip Number 4
Emphasise your flexibility and willingness to adapt to different situations. Since the role involves working nights, being open about your availability and discussing how you can contribute to a smooth operation during those hours will be beneficial.
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Night Guest Service Assistant. Tailor your application to highlight how your personality and skills align with their focus on exceptional guest experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Aimbridge's values. Mention specific aspects of the company culture that resonate with you, such as their commitment to work-life balance and personal growth.
Highlight Relevant Experience: Even if you lack direct experience in hospitality, emphasise any customer service roles or experiences where you demonstrated strong interpersonal skills. Use examples that showcase your ability to create memorable experiences for guests.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Aimbridge
✨Show Your Personality
Aimbridge values personality over experience, so let your true self shine during the interview. Share personal stories that highlight your passion for hospitality and how you connect with guests.
✨Research the Brand
Familiarise yourself with Aloft Hotels and The Eastside Rooms. Understanding their unique style and approach to guest experiences will help you align your answers with their brand values.
✨Emphasise Teamwork
As a Night Guest Service Assistant, collaboration is key. Be prepared to discuss examples of how you've worked effectively in a team, especially in high-pressure situations, to ensure smooth operations.
✨Ask About Flexibility
Since Aimbridge promotes work-life balance, don’t hesitate to ask about flexibility options during the interview. This shows your interest in finding a role that suits both your needs and the company's.
