CSCS - Customer Service Representative

Below is a refined version of the job description, focusing on clarity, structure, and removing irrelevant details:

Job Title: Customer Service Representative – Permanent Full Time

Location: Bangor, Co Down, Northern Ireland

Salary: £12.60 per hour / £26,208 per annum

Start Date: Monday, 23rd June 2025

Working Hours: Training: Monday – Friday, 9am – 6pm (Week 1), and Monday – Tuesday, 9am – 6pm (Week 2). Post-training: Flexibility to work between 8am – 6pm, Monday to Friday. No Bank Holidays.

Requirements: EU work permit required. Probity check including DBS and criminal background check. Acceptable documents can be found via provided links.

About Teleperformance

Teleperformance is a global leader in multichannel customer experience management, working with prominent brands worldwide since 1978. We aim to transform passion into excellence.

Role Description

You will handle inbound calls related to the Construction Skills Certification Scheme (CSCS). Your role involves assisting customers with inquiries and guiding them through the online CSCS card application process, ensuring high-quality customer service with active listening and effective questioning skills.

Candidate Requirements

• Positive attitude and excellent communication skills
• Resilience and dedication in a target-driven environment
• Proficiency in using PCs, including Word and Excel
• Flexibility, good attendance, and punctuality

Benefits and Opportunities

We offer opportunities for growth and promotion, supported by extensive training. Benefits include discounts, wellbeing resources, health and financial support, awards, and referral bonuses.

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