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- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and access to exclusive perks like cinema tickets and fitness classes.
- Why this job: Be part of a dynamic team that values your contributions and offers a fun, flexible work environment.
- Qualifications: Customer service experience and a valid driving licence are essential; a positive attitude is a must!
- Other info: This part-time role offers a rotational shift pattern, ensuring variety in your workdays.
The predicted salary is between 10400 - 12600 £ per year.
Location: Liverpool
Salary: £12,750 plus commission
Other: Free parking & Uniform
Hours: Part time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person's needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for:
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Rental Operations Agent employer: Avis Budget Group International
Contact Detail:
Avis Budget Group International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and our specific services. Understanding the products we offer will help you engage with customers more effectively and demonstrate your knowledge during any interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, gaining experience in face-to-face interactions will prepare you for the fast-paced environment you'll encounter as a Rental Operations Agent.
✨Tip Number 3
Showcase your positive attitude and team spirit in conversations with us. We value candidates who can work well with others and contribute to a friendly atmosphere, so be sure to highlight these traits when discussing your experiences.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. Since the role involves a rotational shift pattern, demonstrating your willingness to take on various tasks and adjust to changing schedules will make you stand out as a candidate.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and communication skills. Use specific examples that demonstrate your ability to create great customer experiences, as this is a key aspect of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your positive attitude and team-player mentality align with their values and goals.
Highlight Flexibility: Since the role involves a rotational shift pattern, emphasise your flexibility and willingness to adapt to different tasks. This will show that you are ready for the dynamic nature of the job.
Showcase Your Driving Experience: As a valid driving licence is required, make sure to mention your driving experience clearly in your application. This can help reinforce your suitability for the role as a Rental Operations Agent.
How to prepare for a job interview at Avis Budget Group International
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you can promote products and services to meet customer needs.
✨Emphasise Your Team Player Attitude
This position requires collaboration with colleagues. Be prepared to share instances where you've worked successfully in a team, highlighting your friendly and positive approach.
✨Familiarise Yourself with the Company
Research Avis Budget Group and its brands. Understanding their values and services will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
