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- Tasks: Solve complex IT issues and provide on-site support to clients.
- Company: Join Daffodil IT, a leading provider in tech solutions.
- Benefits: Enjoy free snacks, gym membership, extra holiday, and team socials.
- Why this job: Deepen your tech skills while making a real impact for clients.
- Qualifications: Experience in 2nd Line support, strong IT knowledge, and problem-solving skills required.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and experienced 2nd Line IT Technician who thrives on solving technical challenges. You’ll be the go-to expert for escalated issues, helping keep our clients’ systems stable, secure and running smoothly.
As a 2nd Line IT Technician at Daffodil IT, you’ll be the escalation point for complex technical issues that go beyond 1st line support. You’ll tackle challenging technical problems, deliver on-site support when needed and help ensure our clients’ IT environments are secure, efficient and effective.
Working closely with our IT team, you’ll play a key role in maintaining high service levels and enabling business continuity for our users. If you’re ready to take on more responsibility and deepen your technical expertise, we want to hear from you!
Key responsibilities:- Act as the escalation point for unresolved 1st line support tickets, delivering timely and effective technical resolutions.
- Provide remote and on-site support to end-users across a range of IT systems and services.
- Investigate, diagnose and resolve advanced hardware, software and network issues.
- Configure and deploy desktops, laptops, mobile devices and network equipment.
- Manage user accounts and permissions in Active Directory, Microsoft 365 and other systems.
- Monitor and maintain system performance, backups and security compliance.
- Document fixes, processes and procedures in a clear and structured format.
- Assist in maintaining and improving IT infrastructure, including supporting ongoing IT projects.
- Liaise with 3rd party vendors when required for escalated technical issues.
- Stay current with technological developments and industry trends to support continuous improvement.
- Proven experience in a 2nd Line or advanced 1st Line IT support role.
- Strong knowledge of Windows and Mac operating systems, Active Directory and Microsoft 365 administration.
- Solid understanding of networking principles (TCP/IP, DNS, DHCP, firewalls, VPNs).
- Experience with troubleshooting hardware and software issues across multiple environments.
- Experience supporting and maintaining VoIP systems.
- High level of initiative and strong problem-solving capabilities.
- Strong interpersonal and communication skills, both written and verbal.
- Confident in customer-facing situations, with the ability to explain technical issues clearly and professionally.
- Ability to manage and prioritise tasks in a dynamic support environment.
- Full UK driving license and willingness to travel to client sites as required.
- Relevant IT certifications (e.g. CompTIA A+, Network+, Microsoft certifications).
- Experience using Ninja RMM, ConnectWise Manage and Control (or similar tools).
- Experience maintaining or contributing to internal knowledge base documentation.
- Familiarity with ITIL practices or service management frameworks.
- Free office snacks
- 1 Week Christmas shutdown
- Extra day off for your birthday
- 20 holiday days + bank hols
- On-site parking
- Regular team socials
- Employee of the month bonus
- Use of company vehicle
- Cycle to work scheme
- Regular incentives
- Free gym membership
- Free eye test
- Dress-down Fridays
If you have the skills and experience required for this role, please submit your application with a cover letter and CV. We are an equal opportunity employer and welcome applications from all qualified candidates.
2nd Line IT Technician employer: Daffodil Group
Contact Detail:
Daffodil Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Mac operating systems, Active Directory, and Microsoft 365. Being able to discuss your hands-on experience with these systems during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of complex technical issues you've resolved in the past. Highlighting your problem-solving skills and ability to handle escalated support tickets will show that you can thrive in a 2nd Line IT Technician role.
✨Tip Number 3
Research Daffodil IT and understand their services and client base. This knowledge will help you tailor your responses during the interview and demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Brush up on your communication skills, especially in explaining technical concepts to non-technical users. Since the role involves customer-facing situations, being able to convey information clearly and professionally is crucial.
We think you need these skills to ace 2nd Line IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line IT support. Focus on your technical skills, such as knowledge of Windows and Mac operating systems, Active Directory, and networking principles. Use specific examples to demonstrate your problem-solving capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with troubleshooting hardware and software issues, and how you’ve successfully resolved complex technical problems in the past. Be sure to align your skills with the key responsibilities outlined in the job description.
Showcase Relevant Certifications: If you have any relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications, make sure to include them prominently in your application. This will demonstrate your commitment to professional development and your qualifications for the role.
Prepare for the Interview: Think about the most satisfying tech problem you've solved and be ready to discuss it during the interview. Prepare to explain your thought process and the steps you took to resolve the issue. This will showcase your technical expertise and problem-solving skills effectively.
How to prepare for a job interview at Daffodil Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Mac operating systems, as well as your knowledge of Active Directory and Microsoft 365. Highlight specific examples where you've successfully resolved complex technical issues.
✨Demonstrate Problem-Solving Abilities
Think of a challenging technical problem you've solved in the past and be ready to explain your thought process. Employers love to see how you approach troubleshooting and the steps you take to reach a solution.
✨Communicate Clearly
Since you'll be dealing with clients, practice explaining technical concepts in simple terms. This will show that you can communicate effectively with non-technical users, which is crucial for a 2nd Line IT Technician.
✨Familiarise Yourself with the Company
Research Daffodil IT and understand their services and values. Being knowledgeable about the company will help you tailor your answers and demonstrate your genuine interest in the role.
