Customer Service Advisor in Avonmouth)

Customer Service Advisor

Location: Avonmouth

Salary: Up to £33,000

Working Hours: Monday – Friday | 8:30am – 5:00pm

I am currently looking for a Customer Service Advisor to join a friendly, well-established distribution team in Avonmouth.

This full-time, permanent role involves managing client accounts, processing orders via phone and email, and providing outstanding customer service. Experience in a business-to-business environment or in customer service or sales roles is preferred. Full training and ongoing development are provided.

Main Duties

1. Customer Assistance: Respond promptly and courteously to customer inquiries via phone and email.
2. Issue Resolution: Troubleshoot and resolve customer concerns using available tools and resources.
3. Order Management: Process orders, track shipments, handle cancellations/modifications, and ensure a smooth buying experience.
4. Product Knowledge: Develop a strong understanding of our product range to assist customers confidently.
5. Up-Selling: Identify opportunities to promote complementary products that add value for customers.
6. Professional Communication: Maintain a friendly, empathetic, and respectful tone in all interactions.

Skills

1. At least 1 year of sales or customer service experience.
2. Experience in sales is preferred.
3. Strong communication and problem-solving skills.
4. A proactive, customer-first attitude.
5. Ability to commute to Avonmouth.

Benefits

1. Company pension
2. Employee discount
3. Life insurance
4. Free on-site parking

This is a fantastic opportunity to join a supportive company that values its employees and offers long-term career progression.

If interested, please click APPLY.

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