Senior Teller 2

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

Senior Teller 2 responsibilities: Monitor branch service operations in a large or very large size branch by assisting and training less experienced tellers, overseeing the vault and branch cash levels, and preparing required operational and regulatory reports. These duties will coincide with performing customer transactions on the teller line.

Essential Responsibilities:

• Routinely perform transactions on service line to provide quality customer service and a positive banking experience by handling financial transactions (e.g., cashing checks, deposits, withdrawals) with a professional attitude
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly
• Conduct customer transactions with accuracy and prepare daily balancing within established operational standards
• Oversee and provide guidance to tellers during daily branch service operations to ensure good customer service and adherence to bank procedures
• Balance branch cash and monitor cash levels; order cash from or ship cash to The Federal Reserve when necessary
• Prepare required regulatory, internal and operational reports
• Participate in audits of key branch functions
• May perform duties of a Customer Service Representative as needed
• Maintain knowledge of daily ATM balancing and maintenance, if applicable
• Perform other duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

Education, Training and Requirements:

• High School Diploma or GED
• Internal product and services knowledge
• All applicants must be 18 years of age or older
• Travel is required to surrounding branches as needed

Skills:

• Accurate and proficient math
• Documentation skills with attention to detail
• Excellent interpersonal and communications skills
• Clear thinking and ability to stay focused
• Thorough knowledge of Bank products
• Demonstrated leadership qualities
• Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility

Experience:

• Four (4) years of teller experience normally required

Other information

Hours: 37.5 hours per week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to salary, benefits include: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.

Physical requirements: The job may require standing, walking or sitting, use of hands, reaching, speaking and hearing. May occasionally lift up to 25 pounds. Specific vision abilities include close vision and focus.

Equal Opportunity Statement: The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Metadata

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales