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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in UK betting since 1966, with over 1,300 shops nationwide.
- Benefits: Enjoy flexible hours, annual pay reviews, bonuses, and perks like subsidised travel and discounts.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; training and development opportunities available.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend work.
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that at William Hill, we win together:
- Working hours: Full and part-time options available
- Annual Pay Review & Bonus Scheme: Your salary is reviewed annually, with performance bonuses
- Holiday entitlement: 28 days annually (pro rata)
- Paid birthday day off
- Subsidised travel: Discounted or free Oyster cards for roles based in London
- Pension plan: Company matches contributions up to 4%
- Sharesave Scheme: Purchase of William Hill shares at a discounted rate
- Perks and discounts in shops, cinemas, holidays
- Training and development opportunities
- Cycle to Work scheme
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
After applying, our Talent Acquisition team reviews your application. Successful candidates will complete an online assessment via HireVue and then be invited for an interview.
Who are we?
We’re William Hill, part of Evoke, with over 1,300 shops across the UK. Since 1966, we’ve been a fixture on the UK high street. Our culture is built on trust and belonging, empowering our teams to work effectively, celebrate differences, and succeed together.
More About Evoke
Evoke, the new name for 888 Holdings, embraces change and progress. We aim to deliver world-class betting and gaming experiences. Join us to benefit from flexibility, trust, and career development.
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with diverse groups of people. This will not only boost your confidence but also prepare you to connect with customers from various backgrounds, which is crucial for a Customer Service Representative.
✨Tip Number 3
Research common customer service scenarios in retail environments. Being prepared with strategies for handling queries and complaints will show your proactive approach and readiness for the role.
✨Tip Number 4
Be ready to discuss your availability and flexibility during the interview. Since the role involves varied shifts, demonstrating your willingness to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to engage with diverse customers. Mention specific experiences where you have successfully provided excellent service or built relationships.
Highlight Relevant Skills in Your CV: Ensure your CV showcases your strong interpersonal skills, empathy, and any previous customer service experience. Use bullet points to make it easy to read and focus on achievements that demonstrate your capability in similar roles.
Prepare for Online Assessment: After submitting your application, be ready for the online assessment via HireVue. Familiarise yourself with common customer service scenarios and practice answering questions that showcase your problem-solving and communication skills.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully engaged with diverse individuals in previous roles or situations.
✨Demonstrate Your Knowledge of the Company
Research William Hill and its values before the interview. Understanding their commitment to customer experience and community engagement will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or resolve issues effectively, and be ready to discuss them.
✨Emphasise Your Flexibility
With varied working hours, it's important to convey your willingness to adapt to different shifts. Highlight any previous experience you have with flexible working patterns to reassure them of your availability.
