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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service.
- Company: Join William Hill, a leading betting company with over 1,300 shops in the UK.
- Benefits: Enjoy flexible hours, performance bonuses, and 28 days holiday plus your birthday off.
- Why this job: Be part of a supportive team that values customer relationships and community engagement.
- Qualifications: Must be 18+, passionate about customer service, and possess strong interpersonal skills.
- Other info: Opportunities for training, development, and internal promotion await you!
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.
Responsibilities include:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Shops operate between 8am-10pm, Monday to Sunday. Shifts are on a rota basis, including evenings and weekends.
Benefits include:
- Flexible full-time and part-time hours
- Annual pay review and performance bonus
- 28 days holiday (pro-rata) plus a paid day off for your birthday
- Subsidised travel with discounted Oyster cards in London
- Pension scheme with 4% employer contribution
- Sharesave scheme, discounts, training, and development opportunities
- Cycle to Work scheme
Minimum requirements:
- Age 18+ (legal requirement)
- Passion for customer service
- Strong interpersonal and empathy skills
Next steps: Application review, online assessment via HireVue, and interviews.
About William Hill: Part of evoke, with over 1,300 shops across the UK, committed to trust, belonging, and internal promotion.
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services we provide will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Whether it's through volunteering or part-time jobs, showcasing your ability to connect with others will be a huge plus during the interview process.
✨Tip Number 3
Prepare for the online assessment by familiarising yourself with common customer service scenarios. Think about how you would handle different situations, as this will help you respond confidently and effectively during the assessment.
✨Tip Number 4
Show your enthusiasm for the role by researching William Hill's community involvement and safer gambling initiatives. Being able to discuss these topics during your interview will demonstrate your commitment to our values and mission.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Representative position at William Hill. Tailor your application to highlight how your skills and experiences align with these.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with customers. Mention specific examples from your past experiences that demonstrate your interpersonal skills and empathy.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Use bullet points to clearly outline your achievements and responsibilities, focusing on how you contributed to customer satisfaction and team success.
Prepare for Online Assessment: After submitting your application, be ready for the online assessment via HireVue. Practice common customer service scenarios and think about how you would handle various situations to showcase your problem-solving skills.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, demonstrating your empathy and interpersonal skills.
✨Understand the Company Culture
William Hill values community and customer experience. Research their ethos and be ready to discuss how you can contribute to creating a welcoming environment for customers. This shows that you align with their values.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you resolved issues or improved customer satisfaction, and be ready to explain your thought process.
✨Demonstrate Your Passion for Customer Service
Make it clear that you genuinely enjoy helping people. Share stories that highlight your enthusiasm for customer service and how you go above and beyond to ensure a positive experience for customers.
