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- Tasks: Install Fibre to the Home broadband services and ensure top-notch customer service.
- Company: Join a leading provider in the broadband industry, dedicated to quality and innovation.
- Benefits: Enjoy a structured work week, full training, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in customers' lives with cutting-edge technology.
- Qualifications: Must have a Full UK Driving License and a passion for customer service; training provided.
- Other info: Work outdoors in various weather conditions and at heights; safety is our priority.
The predicted salary is between 30000 - 42000 £ per year.
Working Pattern: Monday to Friday, 8am to 5pm
Role Overview:
The FTTH Engineer is responsible for the installation of ‘Fibre to the Home’ broadband services to residential customers. As a customer-facing, field-based role, high levels of customer service and producing a quality service is paramount.
Requirements:
- Installation of FTTH broadband services to residential premises, including carrying out external and internal cabling work.
- Working at heights up to 15 metres, including working on telegraph poles and ladders.
- Delivering professional and quality customer service.
- Self-auditing work to ensure it meets all company and client standards.
- Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safety.
- Maintenance of a clean and tidy environment at all times.
- Prepared to work in all weather conditions.
Skills and Qualifications:
- A Full UK Driving License is essential due to the field-based nature of the role; candidates must have held this license for 1 year and have a maximum of 6 points.
- Full training will be provided to the right candidate; however, candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
- Be able to communicate effectively and professionally with customers and clients.
- Proactive in the resolution of engineering obstacles, with liaison with Team Managers.
- Ability to take direction from management and carry out works in an efficient and timely manner.
- Dedication to delivering high levels of customer service.
FTTH Engineer employer: Comex 2000
Contact Detail:
Comex 2000 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTTH Engineer
✨Tip Number 1
Familiarise yourself with the FTTH installation process and the specific equipment used. Understanding the technical aspects will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Highlight any previous experience you have with customer service, especially in a technical field. Being able to demonstrate your ability to communicate effectively with customers can set you apart from other candidates.
✨Tip Number 3
Show your commitment to health and safety standards by being knowledgeable about relevant regulations. This will reassure employers that you take safety seriously, which is crucial for a role that involves working at heights.
✨Tip Number 4
If you have any qualifications related to street works or experience with the BT Openreach network, make sure to mention these. They are highly desirable and can give you an edge in the selection process.
We think you need these skills to ace FTTH Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the FTTH Engineer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in installation work, customer service, or working with fibre optics. Mention specific projects or tasks that demonstrate your ability to meet the job's demands.
Showcase Your Skills: Make sure to include any qualifications or certifications that are relevant, such as NRSWA Street Works qualifications. Also, mention your full UK Driving License and any experience working on the BT Openreach network if applicable.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your dedication to providing high levels of customer service. Use specific examples to illustrate how you have successfully resolved engineering challenges in the past.
How to prepare for a job interview at Comex 2000
✨Showcase Your Customer Service Skills
As an FTTH Engineer, you'll be interacting with customers regularly. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your dedication to providing a quality service.
✨Demonstrate Technical Knowledge
Familiarise yourself with FTTH installation processes and any relevant technologies. If you have experience with the BT Openreach network or NRSWA Street Works qualifications, make sure to mention these during the interview.
✨Emphasise Safety Awareness
Working at heights and ensuring safety is crucial in this role. Be ready to talk about your understanding of Health and Safety standards and any previous experiences where you prioritised safety in your work.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations on the job, such as dealing with difficult customers or unexpected technical issues. Think through some scenarios in advance and how you would approach them.
