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- Tasks: Be the friendly face helping customers at checkouts and assisting with their shopping experience.
- Company: Join Sainsbury's, a leading retailer dedicated to helping everyone eat better.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Make a difference in people's shopping experiences while working in a fun, inclusive environment.
- Qualifications: No specific qualifications required, just a passion for helping others!
- Other info: Must be 18+ to work at the petrol station.
Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As the job title suggests, this is all about service and offering the very best shopping experience for our customers, after all that is what will keep them coming back!
As a Services Assistant you’ll be the friendly professional face on our checkouts, self-service tills, kiosk or petrol station, and even helping customers pick up click and collect parcels. In fact, you’ll be ready to do everything you can to make things as simple as possible for our customers, from dealing with complaints, refunds, shelf tickets and advertising.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and be passionate about helping people. It’s also important you are prepared to work flexibly and when things get quiet, supporting our other colleagues on the shop floor with their activities.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
Please note, to work in the petrol station you need to be aged 18 years or over due to petrol licensing regulations.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Services Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's values and customer service philosophy. Understanding what they stand for will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, as being a Services Assistant requires clear and friendly interaction with customers. Role-play scenarios where you handle complaints or assist customers to build your confidence.
✨Tip Number 3
Show your flexibility and teamwork spirit. Be ready to discuss examples from your past experiences where you've successfully worked in a team or adapted to changing situations, as this is crucial for the role.
✨Tip Number 4
Research common customer service challenges and think about how you would address them. Being prepared with solutions will showcase your proactive attitude and readiness to contribute positively to the team.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Services Assistant does. Highlight key responsibilities such as customer service, handling complaints, and supporting colleagues.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or similar roles. Use specific examples that demonstrate your ability to help customers and work flexibly.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to providing excellent service. Mention why you want to work for Sainsbury's and how you align with their values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to providing an excellent shopping experience.
✨Be Prepared for Scenario Questions
Expect questions that ask how you would handle various customer service scenarios, such as dealing with complaints or refunds. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility and teamwork, be ready to discuss times when you've adapted to changing situations or supported colleagues. Highlight your willingness to pitch in wherever needed, whether it's on the shop floor or at the checkouts.
✨Research the Company Culture
Familiarise yourself with Sainsbury's values and culture before the interview. Understanding their commitment to inclusivity and customer satisfaction will help you align your answers with what they are looking for in a Services Assistant.
