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- Tasks: Engage with customers to assist with mortgages and loans, ensuring excellent service.
- Company: Join Santander, a leading bank committed to diversity and community support.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and comprehensive training.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working options available after training; must work in the office at least two days monthly.
The predicted salary is between 24000 - 26800 £ per year.
Join our community. If you are passionate about customer service and want to build a career doing what you love, we’d like to hear from you. We’re hiring full-time Customer Service Advisors in our Homes Direct Servicing team in Thornaby with a starting package of £26,900. This includes a base salary of £24,000, an additional £500 flexible benefit, and up to a £2,400 discretionary performance-related bonus.
By joining our team, you’ll enjoy hybrid working and the collaboration of a great office environment. In this role, you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment, or applying for a personal loan. No two calls are the same, and we’ll equip you with the skills to build strong customer relationships, take ownership, and deliver excellent service.
The difference you’ll make:
- Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may support via Live Chat too.
- Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
- Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud.
- Accurately collating information to resolve customer queries at first contact.
What you’ll bring:
- Excellent verbal and written communication skills.
- Strong computer and numeracy skills, with the ability to navigate multiple systems simultaneously.
- A passion for delivering outstanding service, listening to customer needs, and providing great outcomes.
- The right to work in the UK.
It would also be nice if you have:
- Excellent attention to detail to ensure policies, regulations, and quality standards are followed.
- The ability to thrive in a fast-paced environment and adapt to change.
Additional information:
We’re recruiting full-time roles at 35 hours per week, within our opening hours Monday-Friday 08:00 - 18:00 and Saturdays 09:00 - 14:00 (with time off in lieu for Saturday shifts). We provide comprehensive, fully-paid training for a minimum of 12 weeks. After training, and upon reaching the required proficiency, you may have the opportunity to work from home. Flexible working options, including part-time hours, may also be considered. This role is based in Teesside, and you’ll be expected to spend at least two days per month in the office. We offer free on-site parking at our Teesside office.
Inclusion:
At Santander, we’re committed to creating a workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and aim to attract, retain, and develop talented people through our values of Simple, Personal, and Fair.
How We’ll Reward You:
Along with a salary, we offer a range of benefits that you can tailor to your needs:
- Starting salary of £24,000 plus a £500 annual cash allowance for benefits.
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with options to purchase additional days.
- Discretionary performance-related annual bonus.
- Discounted healthcare benefits, including medical and dental insurance, and health assessments.
- Free access to digital health services, including GP consultations.
- Wellbeing apps and online classes.
- 8% of your salary contributed to your pension, with Santander contributing up to 12.5% if you contribute, and options for cash alternatives.
- Family protection benefits, including death-in-service and income protection insurance, with options for additional coverage.
- Support for charitable causes and community partnerships.
- Share plans and access to employee discounts on various products and services.
Right to work in the UK:
All applicants must have the right to work in the UK. If you require a visa or work permit, this will not influence our decision, but lack of the right to work will result in withdrawal of any offer.
Next steps:
If interested, please apply. For assistance during the application process, contact us at resourcing@santander.co.uk or call 0870 414 9080.
Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing
✨Tip Number 1
Familiarise yourself with the mortgage and loan processes. Understanding the basics of how mortgages work and the types of loans available will help you engage more confidently during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, consider role-playing scenarios with friends or family to enhance your ability to handle various customer queries effectively.
✨Tip Number 3
Research the company culture at Santander. Understanding their values of Simple, Personal, and Fair can help you align your answers during the interview and show that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company. Consider asking about the training process or how success is measured in the Customer Service Advisor position.
We think you need these skills to ace Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as communication and numeracy. Use specific examples that demonstrate your ability to handle queries and provide excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work in the mortgages and loans sector. Mention how your skills align with the job requirements and how you can contribute to the team.
Showcase Relevant Skills: Emphasise your verbal and written communication skills, as well as your ability to navigate multiple systems. Provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Santander
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Demonstrate Strong Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and consider how you can convey complex information simply.
✨Familiarise Yourself with Mortgage and Loan Processes
Having a basic understanding of mortgages and loans will give you an edge. Research common terms and processes so you can confidently discuss them during the interview, showing that you're proactive and knowledgeable.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or improved customer interactions, as this will demonstrate your problem-solving skills.
