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- Tasks: Support high-profile clients with Exchange and Skype systems, ensuring smooth operations.
- Company: Join Capgemini, a global leader in tech transformation, driving digital and sustainable change.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team that reimagines technology's potential for a better future.
- Qualifications: Experience with Microsoft Exchange and Skype for Business is essential.
- Other info: This role requires Security Check clearance and is based onsite in Barrow-In-Furness.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients as part of the Capgemini portfolio. The role of Exchange / Collaboration Engineer will be a forward-thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, Capgemini processes and managing the Enterprise Systems. This role is fully onsite in Barrow-In-Furness.
Your role
- Undertaking performance monitoring, tuning, fault diagnosis, incident, and request resolution.
- Support and manage scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables.
- Able to coordinate incident, problem and requests queues, involving other team resources as required to achieve BAU SLA commitments.
- Involvement in new IT Infrastructure projects.
- Expected to work a reasonable amount of overtime to cover outage slots.
Your skills and experience
- Email System including: Microsoft Exchange 2010 and 2016.
- SMTP Secure Gateways.
- Lync/Skype for Business including: Microsoft Skype for Business Server 2015/2019.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.
Infrastructure Engineer- Exchange & Skype employer: Capgemini
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer- Exchange & Skype
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Exchange and Skype for Business. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Capgemini, especially those in similar roles. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience with performance monitoring and fault diagnosis in detail. Be ready to share specific examples of how you've successfully resolved incidents or improved system performance in previous roles.
✨Tip Number 4
Understand the importance of security clearance for this position. Be prepared to discuss your residency in the UK and any relevant background checks, as this will be a crucial part of the hiring process.
We think you need these skills to ace Infrastructure Engineer- Exchange & Skype
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Exchange and Skype for Business. Include specific projects or tasks that demonstrate your skills in performance monitoring, fault diagnosis, and incident resolution.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of Capgemini's mission and how your background aligns with their goals, particularly in supporting high-profile clients.
Highlight Security Clearance Requirements: Since SC clearance is a requirement, briefly mention your eligibility in your application. Ensure you clearly state your residency in the UK for the last five years to avoid any confusion.
Showcase Team Collaboration Skills: Emphasise your ability to work collaboratively with project managers and other team members. Provide examples of how you've successfully coordinated tasks and managed incident queues in previous roles.
How to prepare for a job interview at Capgemini
✨Know Your Technical Stuff
Make sure you're well-versed in Microsoft Exchange and Skype for Business. Brush up on your knowledge of the specific versions mentioned in the job description, as well as any relevant protocols like SMTP. Being able to discuss these technologies confidently will show that you're a strong candidate.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to manage incidents and requests effectively.
✨Understand Project Management Basics
Since the role involves liaising with Project Managers, it’s beneficial to have a basic understanding of project management principles. Be ready to talk about how you’ve coordinated tasks or worked within a team to meet deadlines in previous roles.
✨Show Enthusiasm for Continuous Learning
Capgemini values innovation and growth, so express your eagerness to learn and adapt. Mention any recent training or certifications you've pursued related to IT infrastructure or collaboration tools, and be prepared to discuss how you stay updated with industry trends.
