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For Companies At a Glance
- Tasks: Manage and enhance our Dynamics 365 CRM platform to boost productivity.
- Company: Join The Legal 500 Series, a top directory for global business law firms.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team, making a real impact in business processes.
- Qualifications: Experience with Dynamics 365 and Click Dimensions is essential; certifications preferred.
- Other info: Ideal for tech-savvy individuals eager to optimise systems and support users.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
The Legal 500 Series is a market-leading directory renowned for its extensive analysis, rankings, and detailed editorial on the top global business law firms.
About the Role
We are seeking an experienced and proactive Microsoft Dynamics 365 CRM Administrator to join our team. In this role, you will be responsible for maintaining and enhancing our newly acquired Dynamics 365 platform to optimise business processes and increase productivity. You will collaborate closely with key stakeholders to understand their needs, customise platform functionalities, and manage user access and permissions. The ideal candidate will have expertise in building modules and tailoring workflows to meet business requirements.
Key Responsibilities
- Administer and maintain the Dynamics 365 platform and Click Dimensions, including managing user access, profiles, roles, and security settings.
- Provide first line CRM support to the business users.
- Customise and configure the platform to meet business objectives, including creating and managing custom modules and automating processes.
- Monitor system performance, troubleshoot, and resolve operational or functional issues.
- Stay up to date with the latest Dynamics 365 releases, features, and best practices.
- Identify opportunities for process optimisation and system enhancements to improve functionality.
- Assist with the integration of new features, applications, and third-party systems.
- Maintain comprehensive documentation of Dynamics 365 configurations and processes.
- Provide system training to users.
What We’re Looking For
- Proven experience as a CRM Administrator with Dynamics 365 and Click Dimensions.
- Good knowledge of Microsoft Power Platform - PowerApps, Power Automate, Power Bi, Dataverse etc.
- Good understanding of Marketing Automation Platform such as ClickDimensions.
- A capability to serve as the in-house subject matter expert (SME) for Dynamics 365 and resolve day-to-day technical issues.
- Strong skills in translating business requirements into effective technical solutions.
- Excellent problem-solving abilities with a focus on troubleshooting and resolving system issues.
- A self-motivated, detail-oriented individual who can manage multiple priorities in a dynamic environment.
- Appropriate Dynamics 365 Certificate such as Dynamics 365 Fundamentals (CRM) preferable.
CRM Administrator (Dynamics 365) employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator (Dynamics 365)
✨Tip Number 1
Familiarise yourself with the latest features and updates of Dynamics 365. This will not only help you in interviews but also show your proactive approach to staying current in the field.
✨Tip Number 2
Network with professionals who are already working as CRM Administrators or in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Consider joining online forums or communities focused on Dynamics 365. Participating in discussions can enhance your knowledge and demonstrate your commitment to the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've customised CRM systems in the past. Being able to articulate your hands-on experience will set you apart from other candidates.
We think you need these skills to ace CRM Administrator (Dynamics 365)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CRM Administrator for Dynamics 365. Familiarise yourself with the key tasks mentioned in the job description, such as customising the platform and managing user access.
Tailor Your CV: Highlight your relevant experience with Dynamics 365 and Click Dimensions in your CV. Be specific about your achievements and how you've optimised business processes in previous roles. Use keywords from the job description to align your skills with their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CRM systems and your expertise in Dynamics 365. Mention specific projects where you've successfully customised platforms or resolved technical issues, demonstrating your problem-solving abilities.
Showcase Continuous Learning: Mention any relevant certifications, such as Dynamics 365 Fundamentals, and express your commitment to staying updated with the latest features and best practices. This shows your proactive approach and dedication to professional development.
How to prepare for a job interview at Story Terrace Inc.
✨Showcase Your CRM Expertise
Be prepared to discuss your experience with Dynamics 365 and Click Dimensions in detail. Highlight specific projects where you customised the platform or resolved complex issues, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Understand Business Needs
Familiarise yourself with how the company uses Dynamics 365 to optimise their business processes. During the interview, ask insightful questions about their current challenges and express how you can tailor solutions to meet their specific needs.
✨Stay Updated on Latest Features
Make sure you are aware of the latest updates and features in Dynamics 365. Mention any recent changes or enhancements that could benefit the company, showing that you are proactive and committed to continuous learning.
✨Demonstrate Training Capabilities
Since part of the role involves training users, be ready to discuss your approach to teaching others about the system. Share examples of how you've successfully trained teams in the past, focusing on your ability to simplify complex concepts.
