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For Companies At a Glance
- Tasks: Support customers with after-sales queries and manage orders efficiently.
- Company: Join Pemberton Leisure Homes, a trusted name in static caravan manufacturing for over 70 years.
- Benefits: Enjoy flexible working hours, 18 days holiday, and potential for more as you grow.
- Why this job: Be the go-to person for customer support, making a real impact in a friendly team environment.
- Qualifications: 2+ years in administration, excellent communication skills, and proficiency in Word & Excel required.
- Other info: Work 33.5 hours a week with opportunities for increased hours next year.
The predicted salary is between 24000 - 36000 £ per year.
Pemberton Leisure Homes Ltd is a well-respected manufacturer of quality static caravans and has been trading for over 70 years. We are currently seeking an additional After-Sales Support Administrator.
Key Tasks
- Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues.
- Taking and processing orders from customers.
- Ordering parts required to complete repair work.
- Ensuring parts required/ordered are received and checked for damages/shortages.
- Generating quotes and invoicing goods and services.
- Liaising via telephone, email, and face-to-face with Area Sales Managers and Area Sales engineers.
Key Skills / Experience
- Administrator duties: 2+ years.
- Professional manner.
- Reliable.
- Organised.
- Helpful nature.
- Excellent telephone manner.
- Confident using Word & Excel.
- Able to multi-task.
- Able to deal with a high volume of work.
You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers: liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department, and checking parts received to ensure they are correct and undamaged. Managing your engineers to ensure their efficiency and productivity and generating performance measure statistics (within Excel).
Working Hours
- Monday – 10 am to 5 pm
- Tuesday – 9 am to 5 pm
- Wednesday – 10 am to 4 pm
- Thursday – 9 am to 5 pm
- Friday – 10 am to 5 pm
33.5 hours per week (may increase next year)
18 days holiday per year (increasing by one day per year to 24 days maximum)
After-sales Support Administrator - Wigan employer: Pemberton Park & Leisure Homes Limited
Contact Detail:
Pemberton Park & Leisure Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-sales Support Administrator - Wigan
✨Tip Number 1
Familiarise yourself with the products and services offered by Pemberton Leisure Homes. Understanding their static caravans and after-sales processes will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially in data management and generating performance statistics. Being able to showcase your proficiency in handling high volumes of data will set you apart from other candidates.
✨Tip Number 3
Practice your telephone manner by simulating customer service calls with friends or family. This will help you feel more confident and prepared to handle customer inquiries effectively, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of Pemberton Leisure Homes on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace After-sales Support Administrator - Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles. Emphasise your skills in data input, customer service, and proficiency in Word and Excel, as these are crucial for the After-sales Support Administrator position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the key tasks listed in the job description, such as managing orders and liaising with customers.
Showcase Your Communication Skills: Since the role requires excellent telephone manners and the ability to communicate effectively, consider including examples of past experiences where you successfully handled customer inquiries or resolved issues.
Highlight Your Organisational Skills: Given the need to manage multiple tasks and ensure efficiency, provide examples in your application that demonstrate your organisational abilities. This could include managing workloads, prioritising tasks, or using Excel for performance tracking.
How to prepare for a job interview at Pemberton Park & Leisure Homes Limited
✨Showcase Your Organisational Skills
As an After-sales Support Administrator, being organised is key. Prepare examples from your previous experience where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the high volume of work expected in this role.
✨Demonstrate Excellent Communication
Since you'll be the first point of contact for customers, it's crucial to exhibit a professional and friendly telephone manner. Practice answering common customer queries clearly and confidently, as this will reflect your helpful nature and ability to provide swift service.
✨Familiarise Yourself with Excel
Given that you'll be generating performance measure statistics within Excel, brush up on your skills before the interview. Be ready to discuss any relevant experience you have with data input, analysis, or reporting, as this will show your confidence in using the software.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific aftersales situations, such as dealing with damaged parts or managing customer complaints. Think through potential scenarios and how you would resolve them effectively, showcasing your problem-solving abilities.
