Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and maintenance for life support products across the UK and Ireland.
- Company: Join a leading company dedicated to life-saving technologies and customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping customers and improving life support systems.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Participate in an on-call rota for extra experience and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for the provision of direct service and support activities for the life support product range across the United Kingdom and Ireland. Responsible for the provision of support for the global distributor network with their service and support activities.
Main Duties and Responsibilities:
- Support the department to ensure the completion of warranty job sheets with the appropriate details to include fault details, resolution, parts list and description of repair.
- Provide telephone support to installed and prospective customer base as required.
- Participate as required in an on-call rota scheme to provide support out of normal business hours, subject to qualifying period and at manager’s discretion.
- Perform equipment maintenance, overhaul and repair.
- Assemble, test, document and despatch new systems as required.
- Communicate and liaise with customers and distributors to ensure efficient flow of required technical support, replacement parts and returns.
- Install and commission new, loan and repaired systems as required.
- Document all work undertaken on appropriate company information systems.
- Process and investigate customer complaints as per Quality SLA.
- Adhere to the standards set out in the company ‘Service Model’.
- Provide or assist with the provision of customer and colleague technical training as required and provide reports and other information as required relating to your/department’s activities.
- Provide situation analysis and propose measures for improvement to line manager as required.
- Work within specified Quality Assurance processes and guidelines.
- Ensure all tooling and test equipment is maintained in good working order, calibration schedules are planned to ensure minimal impact, and the department is maintained in a clean, tidy, safe and efficient manner.
Management Responsibilities:
None
Technical Support Engineer employer: Inspiration Healthcare Group
Contact Detail:
Inspiration Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the life support product range that we offer. Understanding the technical specifications and common issues can give you an edge during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for our products.
✨Tip Number 2
Brush up on your customer service skills. As a Technical Support Engineer, you'll be interacting with customers regularly. Practising how to handle difficult situations or complaints can help you stand out as a candidate who is ready to provide excellent support.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
✨Tip Number 4
Be prepared to discuss your experience with troubleshooting and problem-solving. We value candidates who can think critically and provide solutions, so having specific examples ready will help you make a strong impression.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in life support products. Include specific examples of how you've provided customer service and resolved technical issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Engineer role. Mention your understanding of the company's service model and how your skills align with their requirements, such as providing telephone support and maintaining equipment.
Showcase Problem-Solving Skills: In your application, provide examples of past experiences where you successfully diagnosed and resolved technical problems. This will demonstrate your ability to handle customer complaints and perform equipment maintenance effectively.
Highlight Communication Skills: Since the role involves liaising with customers and distributors, emphasise your communication skills in your application. Mention any experience you have in providing training or support to others, as this is a key aspect of the job.
How to prepare for a job interview at Inspiration Healthcare Group
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects of the life support products you'll be supporting. Be prepared to discuss common faults, resolutions, and maintenance procedures during the interview.
✨Show Your Customer Service Skills
Since the role involves direct customer interaction, highlight your experience in providing excellent customer service. Share examples of how you've handled difficult situations or resolved customer complaints effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot issues or work under pressure, and be ready to explain your thought process.
✨Demonstrate Team Collaboration
This role requires communication with both customers and distributors. Be prepared to discuss how you've worked in a team environment and how you ensure efficient flow of information and support.
