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For Companies At a Glance
- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and manage systems.
- Company: Join a leading IT services provider based in Leeds, known for innovation.
- Benefits: Enjoy flexible working options, competitive salary, and career progression opportunities.
- Why this job: Be part of a dynamic team, work with cutting-edge tech, and make an impact.
- Qualifications: Experience in 2nd/3rd line support, strong knowledge of Windows Server and networking.
- Other info: Certifications like MCSA/MCSE or CCNA are a plus; hybrid remote work available.
The predicted salary is between 30000 - 42000 £ per year.
Birchwell Associates is excited to be recruiting on behalf of our client, a leading IT services provider based in Leeds. We are looking for an experienced IT Support Engineer (2nd/3rd Line) to join their team. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT infrastructure and systems.
Key Responsibilities:
- Provide 2nd and 3rd line technical support to clients and internal teams.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Manage and maintain Windows Server environments, Active Directory, and Office 365.
- Support network infrastructure, including switches, routers, and firewalls.
- Work with virtualization technologies such as VMware and Hyper-V.
- Assist in IT projects, including migrations, system upgrades, and implementations.
- Provide proactive monitoring and maintenance to prevent technical issues.
- Document solutions and processes, ensuring accurate and up-to-date records.
Essential Skills & Experience:
- Proven experience in a 2nd/3rd line IT support role.
- Strong knowledge of Windows Server, Active Directory, and Group Policy.
- Experience supporting Office 365, Exchange, and cloud-based solutions.
- Solid understanding of networking concepts, including DNS, DHCP, VLANs, and firewalls.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Strong troubleshooting skills and the ability to work under pressure.
- Excellent communication skills and a customer-focused approach.
Desirable Skills:
- Certifications such as Microsoft (MCSA/MCSE), Cisco (CCNA), or ITIL.
- Experience with backup and disaster recovery solutions.
- Knowledge of scripting and automation (PowerShell, Bash).
- Exposure to cloud platforms such as Azure or AWS.
What’s on Offer?
- A competitive salary package with benefits.
- Flexible working options, including hybrid remote working.
- A supportive and collaborative team environment.
- Opportunities for training, certification, and career progression.
- Engaging projects with cutting-edge technologies.
If you are a proactive IT Support Engineer looking for a new challenge, we would love to hear from you! Apply now to join a company that values innovation, expertise, and professional growth.
IT Support Engineer employer: Birchwell Associates Ltd
Contact Detail:
Birchwell Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've successfully resolved complex IT issues. This will help you stand out as a candidate who can handle the pressures of a fast-paced environment.
✨Tip Number 3
Research Birchwell Associates and their client to understand their values and work culture. Tailoring your conversation to align with their mission can make a positive impression during interviews.
✨Tip Number 4
If you have any relevant certifications, such as MCSA or CCNA, be ready to discuss how they enhance your capabilities as an IT Support Engineer. Highlighting your commitment to professional development can set you apart from other candidates.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line support, particularly with Windows Server, Active Directory, and Office 365. Use specific examples to demonstrate your troubleshooting skills and familiarity with virtualization technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your customer-focused approach. Mention any relevant certifications like MCSA or CCNA, and explain how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: In your application, emphasise your hands-on experience with network infrastructure, including switches and firewalls. Provide examples of past projects where you successfully managed migrations or system upgrades.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Birchwell Associates Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and Office 365. Highlight specific examples of how you've diagnosed and resolved issues in these areas, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing hardware, software, or network issues, as this will show your ability to work under pressure.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will help you connect with the interviewers and showcase your customer-focused approach.
✨Research the Company and Its Technologies
Familiarise yourself with the company’s services and the technologies they use, such as VMware and Hyper-V. Showing that you understand their business and the tools they employ will demonstrate your genuine interest in the position.
