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- Tasks: Lead a team to provide top-notch admin support for clinical services.
- Company: Join Surrey Downs Health and Care, dedicated to community-focused healthcare.
- Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact in patient care while developing your leadership skills.
- Qualifications: A levels or equivalent, with experience in team management and customer service.
- Other info: Flexible working options available to promote work-life balance.
The predicted salary is between 23800 - 25700 £ per year.
Surrey Downs Health and Care is seeking to provide a high level of administrative support to all clinical services across Surrey Downs Health and Care (SDH&C) Community Services through managing all Referral and Administration related work. This will include liaising with clinicians, clients, referring parties and other administrative or partner organisation staff. Lead by example in ensuring a patient focused service by responding to all queries in a timely and professional manner.
Main duties of the job include:
- Support the business unit in the delivery of services across the business unit and in developing standardised administration processes.
- Support the Clinical Leads and Managers in ensuring high quality customer service and key performance indicators are met.
- Participate in the development and up-dating of standard operating procedures (SOPs) for all administrative processes.
- Plan, co-ordinate and manage the workflow within the wider administration team in collaboration with other senior administrators and the Clinical Manager/Operations Manager.
- Act as the line manager of a designated group of administrators, monitoring delivery of the workflow, allocating and checking work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner.
- Contribute to the process of rota planning and flexible working within the team to ensure that work flow is managed between different tasks on all sites and that reception areas are covered at all times.
Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action. Provide data to inform the staffing plan to recruit & develop admin staff in line with changing business needs and budget, participating in the recruitment tasks; sitting on interview panels and inducting new members of staff. Responsible for the formal supervision and performance management reviews of a delegated group of administrators from within the business unit, identifying training and skills development needs.
Person specification includes:
- Experience of team management.
- Educated to A level, NVQ Level 3, RSA Higher diploma with a good basic education to include Maths and English.
- Some supervisory experience in a patient/service focused environment.
- Knowledge of business management procedures.
- Willingness to train/develop further skills.
- Involvement/Contribution to change management.
Community Team Senior Administrator - Surrey Downs H&C employer: Surrey Downs Health & Care Partnership
Contact Detail:
Surrey Downs Health & Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Team Senior Administrator - Surrey Downs H&C
✨Tip Number 1
Familiarise yourself with the specific administrative processes used in healthcare settings. Understanding how referral systems work and the importance of patient confidentiality will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Surrey Downs Health and Care. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team or improved administrative processes in previous roles. This will show that you're ready to take on the responsibilities of a Senior Administrator.
✨Tip Number 4
Research the values and mission of Surrey Downs Health and Care. Being able to articulate how your personal values align with theirs during the interview can significantly strengthen your application.
We think you need these skills to ace Community Team Senior Administrator - Surrey Downs H&C
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Team Senior Administrator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administrative roles, particularly in healthcare or community services. Mention any supervisory experience and your ability to manage a team effectively.
Showcase Your Skills: Make sure to include key skills that are relevant to the role, such as communication, organisation, and customer service. Provide examples of how you have successfully used these skills in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about this role and how you can contribute to Surrey Downs Health and Care's mission. Be sure to address any specific points mentioned in the job description.
How to prepare for a job interview at Surrey Downs Health & Care Partnership
✨Showcase Your Team Management Skills
As a Community Team Senior Administrator, you'll be leading a team of administrators. Be prepared to discuss your previous experience in team management, including how you've motivated and developed your team members.
✨Demonstrate Your Customer Service Focus
This role requires a strong emphasis on patient-focused service. Prepare examples of how you've handled customer inquiries or complaints in a professional manner, showcasing your ability to maintain confidentiality and efficiency.
✨Familiarise Yourself with Administrative Processes
Understanding standard operating procedures (SOPs) is crucial for this position. Brush up on your knowledge of administrative processes and be ready to discuss how you would contribute to their development and improvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage workflow. Think of scenarios where you've had to prioritise tasks or handle multiple responsibilities, and be ready to explain your thought process.
