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- Tasks: Join our Retail Technology Team as a POS Systems Analyst, managing and optimising point of sale systems.
- Company: Pret is a vibrant food and drink retailer, dedicated to brightening days with organic coffee and fresh food.
- Benefits: Enjoy competitive salary, 33 days holiday, private healthcare, free lunch, and 50% discount in shops worldwide.
- Why this job: Be part of Pret's exciting transformation into a customer-centric digital business while having fun and learning.
- Qualifications: Expertise in POS systems, experience in multisite organisations, and strong communication skills are essential.
- Other info: This role offers a salary of up to £70,000 per year and legendary parties!
The predicted salary is between 42000 - 70000 £ per year.
People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate POS Systems Analyst to join us.
About Pret
Pret is an international on-the-go food and drink retailer founded in 1986. Our purpose is to make every day a little bit brighter, through organic coffee, freshly prepared food, and exceptional customer service to millions of people. Pret runs hundreds of shops across the UK, France, USA, and Hong Kong, with additional shops run by franchise partners around the world. Pret is transforming from a bricks-and-mortar focused retailer to a truly customer-centric digital business with a leading consumer brand that aims to stand for more than just ‘freshly made, healthy food, to go’. We’re aiming to better understand our customers and their preferences, so now is an exciting time to join us!
The Role
The POS Systems Analyst will work as part of the Retail Technology Team to execute Pret’s POS configuration strategy, working alongside Pret’s retail technology team to deliver support and ensure Pret has up-to-date and efficiently configured point of sale systems. This is a hands-on system management role responsible for menu, promotion, and system design/screen layout on all of Pret’s and our relevant franchise partners’ point of sale systems.
The POS Systems Analyst will assist the food development and customer experience teams when defining promotions and changes to understand the art of the possible in our till systems and to ensure these changes are carried out safely and successfully by providing guidance and testing before changes are introduced into live systems. This role will work closely with our transformation team to make changes in pricing or product availability as required.
Reporting to the Senior Business System Manager, the role will be responsible for the design of our till workflow and screen layout, getting the best out of our point-of-sale software and ensuring our shop teams have the most efficient tills possible. This role will also be required to provide support and resolve tickets requesting help on pricing or layout etc in a timely manner.
Responsibilities
- Supports Pret shops, teams and franchise partners to manage and deliver changes to our POS menus and functionality.
- Works closely with customer experience teams to make changes to the menu items and pricing on all relevant platforms.
- Manages changes in a controlled and safe manner to ensure shop operations are not disrupted.
- Provides testing and development for POS changes and technologies.
Skills and experience
- An expert POS technician who is able to work across multiple platforms to configure and manage changes to our technologies.
- Experience supporting EPOS in a multisite, franchised organisation.
- A strong ePOS specialist with experience in typical restaurant and QSR systems including but not limited to Oracle, Symphony and Hamilton-Grant recipe Management platforms.
- Passionate about staying on top of tech trends, experimenting with, and learning new technologies.
- A sought out, innovative technician sought out for the ability to solve problems and deliver reliable support.
- Experience in executing technology strategies, testing products and supporting retail technology eco-systems.
- An excellent communicator with good spoken and written English language skills.
- Exposure to both ITSM and agile ways of working.
Pret offers:
- Competitive salary and annual bonus.
- 33 days holiday a year including Bank Holidays.
- Private healthcare.
- Life assurance.
- Pret pension scheme.
- Season ticket loan.
- Free lunch and drinks.
- 50% discount in Pret shops worldwide.
- Great reward and recognition events.
- Legendary parties.
This role comes with a salary of up to £70,000 per year.
POS Systems Analyst employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POS Systems Analyst
✨Tip Number 1
Familiarise yourself with the specific POS systems mentioned in the job description, such as Oracle and Symphony. Having hands-on experience or knowledge about these platforms will give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of Pret, especially those in the Retail Technology Team. They can provide insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach.
✨Tip Number 3
Stay updated on the latest trends in retail technology and POS systems. Being able to discuss recent advancements or innovations in the field during your conversations will demonstrate your passion and commitment to the role.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you've successfully managed changes in POS systems. This will highlight your ability to handle the responsibilities outlined in the job description.
We think you need these skills to ace POS Systems Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in POS systems and any specific technologies mentioned in the job description, such as Oracle or Symphony. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully managed POS systems in previous roles and how you can contribute to Pret's transformation into a customer-centric digital business.
Showcase Your Problem-Solving Skills: In your application, provide examples of challenges you've faced in POS management and how you resolved them. This will demonstrate your innovative thinking and ability to deliver reliable support, which is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since strong written English skills are required for this position.
How to prepare for a job interview at Pret A Manger
✨Understand the Role
Make sure you have a clear understanding of what a POS Systems Analyst does at Pret. Familiarise yourself with their point-of-sale systems and how they integrate with customer experience and food development teams.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various POS systems, especially those mentioned in the job description like Oracle and Symphony. Highlight any specific projects where you successfully managed or configured these systems.
✨Demonstrate Problem-Solving Abilities
Pret values innovative technicians who can solve problems effectively. Prepare examples from your past work where you identified issues and implemented solutions, particularly in a retail or franchised environment.
✨Communicate Clearly
As an excellent communicator, you’ll need to convey complex technical information clearly. Practice explaining your past experiences and technical concepts in simple terms, as you may need to collaborate with non-technical teams.
