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- Tasks: Lead and manage site services, ensuring high standards in cleaning, security, and more.
- Company: Join a purpose-driven facilities management company focused on enhancing workplace environments.
- Benefits: Enjoy perks like health cash plans, discounts, ongoing training, and a supportive work culture.
- Why this job: Be part of a team that values your growth and fosters a diverse, inclusive environment.
- Qualifications: 2+ years in multi-service soft FM and a non-frontline SIA licence required.
- Other info: Monday to Friday role with occasional weekends; great for balancing work and life.
The predicted salary is between 36000 - 60000 £ per year.
Monday to Friday role! 8am-5pm, occasional weekends. We are seeking a Soft Services Manager with experience in the multi service facilities management industry to join our team based in Rugby.
Service lines include cleaning, security, water, grounds maintenance, waste, pest control, wash room and porterage.
Key Responsibilities- Oversee all site services
- Manage and be responsible for overall and efficient delivery of the 14forty contract services to a high standard.
- Manage positive client relationships with regular contact to understand needs and requirements
- Responsible for recruitment, development and training for team members
- Manage budget and deliver value for money.
- Compile monthly finance reports.
- Manage 3rd party contractors.
- 2+ years previous experience in Multi service lines Soft FM including cleaning and security essential
- Non-frontline SIA licence essential
Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Financial wellbeing programme and preferred rates on salary finance products
- Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
- Pension scheme and Life Assurance
- Employee Assistance Programme
- Sharebuy Scheme
- Recognition awards including Be a Star peer recognition and Long Service Awards
- Employee networks created and led by employees for employees
- Entertainment, Health & Wellbeing and Travel discounts
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- On-going training & development and career pathways
Your workplace, but better. Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!
Job Reference: com/0801/93300001/52707398/SU
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive, because diversity is our strength!
Location: Rugby, Rugby, CV21 2NH, United Kingdom
Soft Services Manager - Rugby employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager - Rugby
✨Tip Number 1
Familiarise yourself with the specific service lines mentioned in the job description, such as cleaning and security. Understanding these areas will help you speak confidently about your experience and how it aligns with our needs during any discussions.
✨Tip Number 2
Network with professionals in the facilities management industry, especially those who have experience in multi-service environments. This can provide you with insights into the role and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships effectively. Think of examples where you've successfully understood and met client needs, as this is a key responsibility for the Soft Services Manager role.
✨Tip Number 4
Brush up on your knowledge of budget management and financial reporting. Being able to demonstrate your ability to manage budgets and deliver value for money will be crucial in showcasing your fit for this position.
We think you need these skills to ace Soft Services Manager - Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in multi-service facilities management, particularly in soft services like cleaning and security. Use specific examples to demonstrate your skills in managing teams and client relationships.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to manage budgets, compile finance reports, and oversee service delivery to a high standard.
Highlight Relevant Experience: In your application, clearly outline your 2+ years of experience in soft FM. Mention any relevant certifications, such as your non-frontline SIA licence, to strengthen your application.
Showcase Your People Skills: Since the role involves managing client relationships and team development, include examples of how you've successfully built positive relationships and trained team members in previous roles.
How to prepare for a job interview at Chartwells Independent
✨Know the Company and Its Values
Before your interview, take some time to research the company’s mission and values. Understanding their 'people and planet first' approach will help you align your answers with what they prioritise, showing that you’re a good fit for their culture.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience in multi-service facilities management. Highlight specific examples where you successfully managed cleaning, security, or other soft services, as this will showcase your capability to handle the responsibilities of the role.
✨Prepare for Client Relationship Questions
Since managing positive client relationships is key, think of examples where you’ve effectively communicated with clients or resolved issues. This will demonstrate your interpersonal skills and ability to understand client needs.
✨Showcase Your Leadership Skills
As a Soft Services Manager, you’ll be responsible for team development and training. Be ready to discuss your leadership style and any relevant experiences where you’ve successfully recruited, trained, or developed team members.
